Plan Your Visit

Information

Visitors Guidelines

Visitor restrictions for Covid-19

To all Visitors,

In order to protect our patients and healthcare providers from Covid-19, Gleneagles Hospital Kuala Lumpur is adopting a restrictive visitor policy :

  1. Please be inform visitors are strictly not allowed to visit patients in medical wards, surgical wards, ICU, CCU and HDU.
  2. The hospital only allows one caregiver or birth partner (for child delivery) to accompany the patient in the wards.
  3. Please be informed visitors are strictly not allowed to visit patients in Ward 3C and 6B, and children below 12 years old are prohibited from visiting the patients in all wards.

We regret the inconvenience to you and your families but Gleneagles Kuala Lumpur is committed to ensuring the safety of everyone against Covid-19.

Thank you for your cooperation and understanding.

Visiting Hours
Ward
Monday – SundayNo Visitor 
Intensive Care Unit (ICU) / Coronary Care Unit (CCU) / High Dependency Units (HDU)
Monday – Sunday No Visitor  

Visiting Policies

Visitor restrictions for Covid-19

To all Visitors,

In order to protect our patients and healthcare providers from Covid-19, Gleneagles Hospital Kuala Lumpur is adopting a restrictive visitor policy :

  1. Please be inform visitors are strictly not allowed to visit patients in medical wards, surgical wards, ICU, CCU and HDU.
  2. The hospital only allows one caregiver or birth partner (for child delivery) to accompany the patient in the wards. 
  3. Please be informed visitors are strictly not allowed to visit patients in Ward 3C and 6B, and children below 12 years old are prohibited from visiting the patients in all wards.

We regret the inconvenience to you and your families but Gleneagles Kuala Lumpur is committed to ensuring the safety of everyone against Covid-19.  

Thank you for your cooperation and understanding.

Visitors Parking

Visitors to Gleneagles Kuala Lumpur (GKL) may park their cars at the six-storey covered car park of the hospital Block A and a three-storey basement parking at Block B. Open car parks are also available in the premises. 

Block A: Multi-level Elevated Parking
• Pay Machine is located next to the Car Park Lift on the Ground Level
Block B: Multi-level Basement Parking
• Pay Machines are located at:
1) Car Park Lift Lobby 1: Ground Level and Level B1

2) Car Park Lift Lobby 2: Level B1

Other Parking Facilities Nearby Our Premises
Open Car Park 1:
Along the main road of Jalan Ampang & next to Medical Consulting Suites (MCS) Block
• Pay Machine is located near parking exit.
Open Car Park 2:
Next to Korean Embassy

• Pay Machine is located near parking entrance.

Shuttle Services
To ensure customer’s safety within our premises, we also offer shuttle services to and from the car park to add convenience and comfort. If you need any assistance, please contact us during office hours (9:00am to 5:00pm)

on Monday to Friday and (9:00am to 1:00pm) on Saturday.

Block A: Concierge Counter, Main Lobby Entrance, Ground Level.

Block B: Service Ambassador Counter, Main Lobby, Ground Level.
Valet Service

Valet parking service is available at the main entrance of Block A & Block B. The charges are RM25 per entry per day. 

Monday – Saturday : 7am – 7pm
Sunday & Public Holiday : 9am – 5pm

 

 

Information for International Patients

Services
Non-emergency care
Emergency care
Doctor referral and appointment
Air evacuation and repatriation (worldwide)
Flight arrangement and extension
Hotel / service apartment booking
Airport transport services by ambulance / limousine
Advice on cost estimates and medical financial counselling
Language interpretation assistance
Visa application and extension
Special food and beverage / religious arrangements
Local sightseeing tour arrangements
Doctor Appointment

Once your appointment at Gleneagles Kuala Lumpur has been confirmed, we will assist you with any transportation and accommodation needs related to your visit.

You can make an appointment to see a doctor via

Whatsapp Line (GKL)

+6016 - 339 3000

Online Appointment

Request An Appointment

Service Ambassadors (GKL)

+603 - 4141 3001
+603 - 4141 3764
+603 - 4141 3583

Required Information and Documents

Please have these information and documents ready when you make an appointment:

  • Passport

  • Emergency contact

  • Past medical records

  • Doctor’s referral letter (if applicable)

  • Doctor’s referral letter (if applicable)

  • Insurance form (if applicable)

  • Guarantee letter (if applicable)

Registration Process
Outpatient
Registration

Please view the list of specialists and their consultation time here.

Call or visit the below counter for registration:
Main counterInternational Patient Services
LevelGround Level
BuildingBlock B
Contact+603-4141 3763 or +603-4141 3764

Services

Please ensure you have these documents ready:

  • Identification Card and/or Passport

  • Referral Documents e.g doctor’s referral letter, previous medical reports, imaging films etc

  • Guarantee Letters (if any) from your insurance provider

Should you require translator’s service, please contact the International Patient Services team at +603-4141 3763 or +603-4141 3764.

Once doctor’s consultation is over, payment can be done at individual specialist clinics, main lobby, screening centres and other outpatient cashier counters (without medication) or our Pharmacies at below locations (with medication).

CountersLevelBuilding
Retail Pharmacy IGround levelMedical Consultation Suites Block (MCS)
Retail Pharmacy IIILevel 1Block B
Inpatient
Registration
  • Pre-Registration: Upon consultation, you will be advised if you require admission.
  • You are encouraged to pre-register yourself at least 3 days before the day of your admission at the Admission Counter located at the Main Lobby of Block A*. This will expedite your admission to the ward when you arrive on the day of your admission.

Services

  • Proceed to the Admission Counter at the Main Lobby for registration (during office hours).
  • Our staff at the counter will take note of your admission requirement. She/he will request for your NRIC or Passport, Insurance Card (if required) and room preference. You may be required to wait while we prepare your room.
  • After the admission process, our registration personnel will explain on the condition of service, insurance matters and other requirements. A patient ID band will be placed on your wrist for the duration of your hospitalisation.
  • Should you utilise medical insurance card for an insurance claim, admission to the ward will only be carried out upon receipt of Initial Guarantee Letter (IGL) from your insurance company.  Should you decide not to wait for IGL, you may proceed to pay the required deposit which will be refunded upon receipt of your IGL. If you have pre-registered before admission day, you will not be required to wait for your IGL.
  • Should you need to pay a deposit, you will be shown to the cashier counter. Our cashier will assist you with your payment.
  • A porter will escort you to the ward where our nurses will look after you and all aspects of your care during hospitalisation.
  • You will be kept updated on your hospital bill should your interim bill exceed your deposit.
  • For after office hours, registration can be done at the Accident & Emergency Counter located at the Main Lobby, Block A.
Location Information

Gleneagles Hospital Kuala Lumpur is located on Embassy Row along Jalan Ampang, Kuala Lumpur.

Our location is central and easily accessible by the inner ring roads of Jalan Tun Razak and Jalan Ampang; the MRR (middle ring road) and AKLEH (Ampang-Kuala Lumpur Elevated Highway) by cars, taxis or buses.

The nearest Putra LRT station is the Jelatek stop, just less than 5 minutes by taxi to the hospital.

Gleneagles Hospital Kuala Lumpur
Block A & Block B, 286 & 288,Jalan Ampang, 50450 Kuala Lumpur. Malaysia
Travel Information
Airport transfer

Gleneagles Kuala Lumpur offers complimentary airport transfer to get you from the Kuala Lumpur International Airport to Gleneagles Kuala Lumpur.

Make your booking in advance via:

 +603 - 4141 3763 or +603 - 4141 3764

Required Information

Please provide the following information when making reservation:

 

  • Contact information

  • Flight details

  • Appointment details


Airport to Gleneagles KL

Mon – Fri:7:00am – 4:30pm
Sat:7:00am – 4:30pm

Gleneagles KL to Airport

Mon – Fri:7:00am – 4:30pm
Sat:7:00am – 4:30pm

Alternatively, you can also take a GrabCar or taxi which would cost approximately RM70 to RM120 per trip, depending on traffic conditions.

Flights
Bali
3 hours

11 direct flights per day

Lombok
3 hours 15 min

1 direct flight per day

 

Palembang
1 hours
1 direct flight per day
 
Padang
1 hour 10 minutes
3 direct flights per day
Medan
1 hour
8 direct flights per day
Makassar
3 hours 25 minutes
4 direct flights per week
Pekanbaru
1 hour
2 direct flights per day
Pontianak
1 hour 40 minutes
1 direct flight per day
Semarang
2 hours 20 minutes
1 direct flight per day
Surabaya
3 hours
8 direct flights per day
Jakarta

2 hours 55 minutes

Wednesday & Sunday

Banda Aceh
1 hour 30 mintutes
4 direct flights per day
Hotels

 

Within an estimated driving distance of 1-5 minutes:

 

Hotel Palm Inn, Ampang Point
RM95 nett to RM117 nett (Deposit RM50)
Explore more
Safari Hotel, Ampang Point
RM96 nett to RM150 nett (Deposit RM50)
Explore more

Within an estimated driving distance of 5-10 minutes:

Oakwood Hotel & Residence Kuala Lumpur
RM230 - RM300
Explore Now
Dorsett Kuala Lumpur
RM320 - RM420
Explore Now

Within an estimated driving distance of 15-20 minutes:

ANSA Kuala Lumpur
RM320 - RM420
Explore Now
Berjaya Time Square
RM320 - RM420
Explore Now

Place of Interest

Suria KLCC

Suria KLCC is a premier shopping mall with direct access to the lobby of the Petronas Twin Towers, Petronas Philharmonic Hall, KLCC Park and Lake Symphony. With more than 350 shops, the mall specialises in a combination of luxury goods, high street labels and mid-range brands. It also houses an art gallery, an underwater aquarium and a science centre..... Explore more

Explore more

Petronas Twin Towers

The tallest twin towers in the world and a major landmark in Kuala Lumpur, the 88-storey twin towers offer spectacular day and night views of the city. One main attraction is the Twin Towers Skybridge linking the 2 towers, located at the 41st and 42nd floor..... Explore more

Explore more

KL Tower

Along with the Petronas Twin Towers, the KL Tower is another recognisable and popular landmark in Malaysia. Located atop the Bukit Nanas Forest Reserve (the oldest gazetted forest reserve in the country) and at 421 metres, it is the 7th tallest tower in the world. The observation deck at 276 metres offers you amazing views of the city landscape..... Explore Now

Explore more

Bukit Bintang

Bukit Bintang is best known as the shopping and entertainment district of Kuala Lumpur. It offers everything from landmark shopping centres to five-star hotels, backpackers inns, all day dining experience and vibrant nightclubs. Its central location makes it easily accessible via public transportation from various areas in Kuala Lumpur..... Explore Now

Explore more

Pavilion Kuala Lumpur

Pavilion KL is an award-winning shopping destination located in the Bukit Bintang district. At its main entrance is the tallest Liuli Crystal Fountain in Malaysia, the Pavilion Crystal Fountain. With eight shopping precincts and a row of street-front boutiques, you can indulge in fashion, food and urban leisure to your heart’s content at Pavilion KL..... Explore Now

Explore more

Petaling Street

The Chinatown of Kuala Lumpur, Petaling Street offers and array of interesting nick-nacks, restaurants and food stalls serving local cuisine. The place is crowded with locals and tourists. Petaling Street is a shopper’s paradise if you like to bargain your way to some cheap stuff, ranging from clothes to shoes, souvenirs and even electronic gadgets..... Explore Now

Explore more

Central Market

Central Market is a short walk from Petaling Street. Built in 1888 and originally a wet market, it has interestingly evolved into a centre for Malaysian culture, art and craft. It houses more than 300 shops showcasing local handicrafts, textiles, souvenirs, collectibles and cafes..... Explore Now

Explore more

National Museum

The National Museum (Muzium Negara) is a palatial structure built to resemble the Minagkabau architecture. Its facade features both traditional Malay and modern elements. The museum serves as a repository of Malaysia’s rich historical and cultural heritage..... Explore Now

Explore more
International Patient Experience
Inilah Beragam Alasan Warga Indonesia Pilih Berobat ke Malaysia

Douglas Manurung lega, akhirnya ayahnya bisa mendapatkan perawatan medis di Gleneagles Kuala Lumpur, sebuah rumah sakit swasta di Malaysia.

Saat perjalanan menggunakan pesawat terbang Jakarta-Kuala Lumpur, ia merasa khawatir terhadap kondisi fisik ayahnya yang lemah...  Read More

Begini Mewahnya Kamar Inap di Rumah Sakit Internasional di Malaysia
Dengan menyediakan layanan VIP, beberapa rumah sakit swasta di Malaysia percaya diri menawarkan jasa medis bagi pasien luar negeri. Mereka membidik kalangan kelas menengah atas, termasuk para pasien asal Indonesia… Read More
WOW, Di Gleneagles Kuala Lumpur Jalani Operasi Tumor Otak Bisa Sambil Dengarkan Musik
Malaysia kian menjadi kota tujuan medical travel bertaraf internasional. Mengunggulkan pelayanan berkualitas, menggunakan teknologi medis terkini, dan biaya lebih terukur. Berikut laporan reporter Tribunjateng.com, Moh Anhar, yang berkunjung ke Pantai Hospital … Read More
Room Type

Types of Rooms

At Gleneagles Hospital Kuala Lumpur, medical care is top-notch, hotel-grade rooms are cheery and food tasty, healthy and Halal. Your stay here will almost be a home away from home but equipped with medical expertise, attention and facilities. With over 370 rooms, choose from a Presidential suite to a variety of suites, single, double and quad-sharing rooms. Whatever you choose, receive six complimentary meals (3 main and 3 snacks) readily included in your rates. All food served is prepared Halal.

 

 

EMERGENCY CONTACT
Gleneagles Hospital Kuala Lumpur
Ambulance / Emergency
+603 4141 3018
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