Plan Your Visit
Information
Visitor restrictions for Covid-19
To all Visitors,
In order to protect our patients and healthcare providers from COVID-19, Gleneagles Hospital Kuala Lumpur is adopting a restrictive visitor policy :
- Please be inform only 2 visitors are allowed to visit patients in medical wards, surgical wards, ICU, CCU and HDU.
- The hospital only allows one caregiver or birth partner (for child delivery) to accompany the patient in the wards.
- Please be informed visitors are strictly not allowed to visit patients in COVID-19Wards or ICU section for COVID-19 patients
- Children under the age of 12 are not allowed to visit patients in ward.
We regret the inconvenience to you and your families but Gleneagles Kuala Lumpur is committed to ensuring the safety of everyone against COVID-19.
Thank you for your cooperation and understanding.
General Ward : 9.00am to 9.00pm Intensive Care Unit (ICU) / Coronary Care Unit (CCU) / High Dependency Units (HDU)/Paediatric Ward : 12.00pm -2.00pm (1st Session) & 5.00pm -8.00pm (Second Session) |
| Monday – Sunday: No Visitor |
Visiting Policies
Visitor restrictions for Covid-19
To all Visitors,
For the safety of our patients and healthcare providers, Gleneagles Hospital Kuala Lumpur is adopting a restrictive visitor policy as per above and below are the terms and condition :
- Only two (2) visitor is allocated for each patient at one time .
- All visitors must be fully vaccinated with 2 primary doses.
- Only visitors above 12 years old is allowed.
- No visitors for COVID-19 related wards and Intensive Care Units
Thank you for your kind understanding and cooperation.
Visitors to Gleneagles Kuala Lumpur (GKL) may park their cars at the six-storey covered car park of the hospital Block A and a three-storey basement parking at Block B. Open car parks are also available in the premises.
2) Car Park Lift Lobby 2: Level B1
• Pay Machine is located near parking entrance.
on Monday to Friday and (9:00am to 1:00pm) on Saturday.
Block A: Concierge Counter, Main Lobby Entrance, Ground Level.
Valet parking service is available at the main entrance of Block A & Block B. The charges are RM25 per entry per day.
Outpatient
YOUR OUTPATIENT VISIT JOURNEY
• Proceed to the counters below for registration:
| No | Counters | Level | Building | Details |
| 1 | Corporate Services Counter | Ground Level | Medical Consultation Suites (MCS) | For patients with GL only |
| 2 | Individual Specialists Clinic | Level 1 to Level 7 | Medical Consultation Suites (MCS) | For cash-paying patients only |
| 3 | Accident & Emergency | Ground Level | Block A | For both GL and cash-paying patients |
| 4 | Outpatient Clinics | Level 8 | Medical Consultation Suites (MCS) | |
| 5 | Outpatient Clinics | Level 6 | Block B | |
| 6 | Outpatient Clinics | Level 8 | Block B |
- Identification Card and/or Passport
- Referral Documents e.g doctor’s referral letter, previous medical reports, X-Ray films etc
- Guarantee Letters (if any) from your insurance provider
Payment can be done at either one of the cashier locations above (without medication) or our Pharmacies at below locations (with medication).
| No | Counters | Level | Building |
| 1 | Retail Pharmacy I | Ground Level | Medical Consultation Suites (MCS) |
| 2 | Retail Pharmacy II | Level 1 | Block B |
Inpatient
YOUR ADMISSION JOURNEY
1. Before Admission
Upon consultation with your doctor, you will be advised if you require admission.
Pre-Registration:
You are encouraged to pre-register yourself at least 3 days before the day of your admission at the Admission Counter located at the main lobby of Block A, Ground Level.
This will expedite your admission to the ward when you arrive on the day of your admission.
2. Admission
You may proceed to Admission Counter at the main lobby of Block A, Ground Level.
Our staff at the counter will take note of your admission requirements. She/he will request for your NRIC or Passport, Insurance Card (if required) and room preference. Your next stop would be registration. You may be required to wait while we prepare your room.
3. Registration
After the admission process, you will be required to register.
Our registration personnel will explain on the conditions of service, insurance matters and other requirements. A patient ID band with your information will be placed on your wrist for the duration of your hospitalisation.
4. Waiting for Insurance Claims Approval
Should you utilise your insurance card for an insurance claim, admission to the ward will only be carried out upon receipt
of the Initial Guarantee Letter (IGL) from
your insurance company.
Should you
decide not to wait for the IGL, you may
proceed to pay the required deposit
which will be refunded upon receipt of
your IGL.
If you have pre-registered before admission day, you will not be required to wait for your IGL.
5. Payment
Should you need to pay a deposit, you will be
shown to the Cashier Counter. Our cashier will assist you with your payment.
6. Porter Escort
A porter will escort you to the ward where
our nurses will look after you and all aspects of your care during hospitalisation.
7. Billing
You will be kept updated on your hospital bill should your interim bill exceed your deposits.
Night clothes
Slippers
Toiletries (toothbrush, toothpaste, etc.)
• Prescribe your discharge medication
• Arrange follow up appointments with you and/or next of kin
• Dispense take home medication at your bedside
• Guide you or next of kin to proceed to the Discharge Lounge for payment of hospital bill
• Explain final bill and insurance coverage (where relevant) before you or next of kin make payment (if required)
• Make arrangement with concierge should you need assistance with luggage or wheelchair
• Ready for your journey home
Please allow 2 ½ hours duration for self-pay discharge and 3 ½ hours duration for discharge under insurance or corporate guarantees. We accept payments in cash, credit card or bank draft.
Affiliated International Health and Medical Insurance
List of insurance companies that Gleneagles Kuala Lumpur accepts:
| Alphabet list | Insurance Companies | ||||||
|---|---|---|---|---|---|---|---|
| A | AIA | Allianz Life Insurance | Asia Assistance Network | AXA Affin Life Insurance | |||
| C | Compumed | ||||||
| E | e-Mas | Etiqa Life Insurance | Etiqa Takaful Berhad | ||||
| G | Great Eastern Life Insurance | ||||||
| H | Health Connect | HealthMetrics | Hong Leong MSIG Insurance | ||||
| I | Integrated Health Plans Sdn Bhd (IHP) | ||||||
| M | Mediexpress | Micare | Medilink | Mitsui Sumitomo | Miyacare | ||
| P | PM Care | PraAssist | Prudential Assurance Malaysia Berhad | Prudential BSN Takaful Berhad | |||
| S | SelCare | ||||||
| T | Tejani Emergency Assistance | Tokio Marine Life Insurance | |||||
| Z | Zurich Insurance Prudential Assurance Malaysia Berhad | ||||||
If you plan to seek health and medical care at Gleneagles Kuala Lumpur via the coverage of your insurance policies, please contact your insurance representative to request for a valid Guarantee Letter (GL) addressed to:
Insurance Services Desk;
Gleneagles Kuala Lumpur
282 & 286,
Jalan Ampang,
50450 Kuala Lumpur,
Malaysia
Once an initial GL is obtained, please fax it to us at +603-4141 3011. For further assistance on requesting for a Guarantee Letter (GL), please contact our Insurance Services Desk at +603-4141 3007
Our concierge team is available to assist you with your luggage upon admission and discharge. We also provide wheelchair assistance upon request.
Types of Rooms
At Gleneagles Hospital Kuala Lumpur, medical care is top-notch, hotel-grade rooms are cheery and food tasty, healthy and Halal. Your stay here will almost be a home away from home but equipped with medical expertise, attention and facilities. With over 370 rooms, choose from a Presidential suite to a variety of suites, single, double and quad-sharing rooms. Whatever you choose, receive six complimentary meals (3 main and 3 snacks) readily included in your rates. All food served is prepared Halal.
Smoked Chicken Papeterie Encased
Information for International Patients
Once your appointment at Gleneagles Kuala Lumpur has been confirmed, we will assist you with any transportation and accommodation needs related to your visit.
You can make an appointment to see a doctor via
+603 - 4141 3001
+603 - 4141 3764
+603 - 4141 3583
Please have these information and documents ready when you make an appointment:
-
Passport
-
Emergency contact
-
Past medical records
-
Doctor’s referral letter (if applicable)
-
Doctor’s referral letter (if applicable)
-
Insurance form (if applicable)
-
Guarantee letter (if applicable)
Please view the list of specialists and their consultation time here.
| Main counter | International Patient Services |
| Level | Ground Level |
| Building | Block B |
| Contact | +603-4141 3763 or +603-4141 3764 |
Services
Please ensure you have these documents ready:
Identification Card and/or Passport
Referral Documents e.g doctor’s referral letter, previous medical reports, imaging films etc
Guarantee Letters (if any) from your insurance provider
Should you require translator’s service, please contact the International Patient Services team at +603-4141 3763 or +603-4141 3764.
Once doctor’s consultation is over, payment can be done at individual specialist clinics, main lobby, screening centres and other outpatient cashier counters (without medication) or our Pharmacies at below locations (with medication).
| Counters | Level | Building |
|---|---|---|
| Retail Pharmacy I | Ground level | Medical Consultation Suites Block (MCS) |
| Retail Pharmacy III | Level 1 | Block B |
- Pre-Registration: Upon consultation, you will be advised if you require admission.
- You are encouraged to pre-register yourself at least 3 days before the day of your admission at the Admission Counter located at the Main Lobby of Block A*. This will expedite your admission to the ward when you arrive on the day of your admission.
Services
- Proceed to the Admission Counter at the Main Lobby for registration (during office hours).
- Our staff at the counter will take note of your admission requirement. She/he will request for your NRIC or Passport, Insurance Card (if required) and room preference. You may be required to wait while we prepare your room.
- After the admission process, our registration personnel will explain on the condition of service, insurance matters and other requirements. A patient ID band will be placed on your wrist for the duration of your hospitalisation.
- Should you utilise medical insurance card for an insurance claim, admission to the ward will only be carried out upon receipt of Initial Guarantee Letter (IGL) from your insurance company. Should you decide not to wait for IGL, you may proceed to pay the required deposit which will be refunded upon receipt of your IGL. If you have pre-registered before admission day, you will not be required to wait for your IGL.
- Should you need to pay a deposit, you will be shown to the cashier counter. Our cashier will assist you with your payment.
- A porter will escort you to the ward where our nurses will look after you and all aspects of your care during hospitalisation.
- You will be kept updated on your hospital bill should your interim bill exceed your deposit.
- For after office hours, registration can be done at the Accident & Emergency Counter located at the Main Lobby, Block A.
Gleneagles Hospital Kuala Lumpur is located on Embassy Row along Jalan Ampang, Kuala Lumpur.
Our location is central and easily accessible by the inner ring roads of Jalan Tun Razak and Jalan Ampang; the MRR (middle ring road) and AKLEH (Ampang-Kuala Lumpur Elevated Highway) by cars, taxis or buses.
The nearest Putra LRT station is the Jelatek stop, just less than 5 minutes by taxi to the hospital.
Gleneagles Kuala Lumpur offers complimentary airport transfer to get you from the Kuala Lumpur International Airport to Gleneagles Kuala Lumpur.
Make your booking in advance via:
+603 - 4141 3763 or +603 - 4141 3764
Required Information
Please provide the following information when making reservation:
Contact information
Flight details
Appointment details
Airport to Gleneagles KL
| Mon – Fri: | 7:00am – 4:30pm |
| Sat: | 7:00am – 4:30pm |
Gleneagles KL to Airport
| Mon – Fri: | 7:00am – 4:30pm |
| Sat: | 7:00am – 4:30pm |
Alternatively, you can also take a GrabCar or taxi which would cost approximately RM70 to RM120 per trip, depending on traffic conditions.
Within an estimated driving distance of 5-10 minutes:
Within an estimated driving distance of 15-20 minutes:
Suria KLCC
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Petronas Twin Towers
The tallest twin towers in the world and a major landmark in Kuala Lumpur, the 88-storey twin towers offer spectacular day and night views of the city. One main attraction is the Twin Towers Skybridge linking the 2 towers, located at the 41st and 42nd floor..... Explore more
KL Tower
Along with the Petronas Twin Towers, the KL Tower is another recognisable and popular landmark in Malaysia. Located atop the Bukit Nanas Forest Reserve (the oldest gazetted forest reserve in the country) and at 421 metres, it is the 7th tallest tower in the world. The observation deck at 276 metres offers you amazing views of the city landscape..... Explore Now
Bukit Bintang
Bukit Bintang is best known as the shopping and entertainment district of Kuala Lumpur. It offers everything from landmark shopping centres to five-star hotels, backpackers inns, all day dining experience and vibrant nightclubs. Its central location makes it easily accessible via public transportation from various areas in Kuala Lumpur..... Explore Now
Pavilion Kuala Lumpur
Pavilion KL is an award-winning shopping destination located in the Bukit Bintang district. At its main entrance is the tallest Liuli Crystal Fountain in Malaysia, the Pavilion Crystal Fountain. With eight shopping precincts and a row of street-front boutiques, you can indulge in fashion, food and urban leisure to your heart’s content at Pavilion KL..... Explore Now
Petaling Street
The Chinatown of Kuala Lumpur, Petaling Street offers and array of interesting nick-nacks, restaurants and food stalls serving local cuisine. The place is crowded with locals and tourists. Petaling Street is a shopper’s paradise if you like to bargain your way to some cheap stuff, ranging from clothes to shoes, souvenirs and even electronic gadgets..... Explore Now
Central Market
Central Market is a short walk from Petaling Street. Built in 1888 and originally a wet market, it has interestingly evolved into a centre for Malaysian culture, art and craft. It houses more than 300 shops showcasing local handicrafts, textiles, souvenirs, collectibles and cafes..... Explore Now
National Museum
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Types of Rooms
At Gleneagles Hospital Kuala Lumpur, medical care is top-notch, hotel-grade rooms are cheery and food tasty, healthy and Halal. Your stay here will almost be a home away from home but equipped with medical expertise, attention and facilities. With over 370 rooms, choose from a Presidential suite to a variety of suites, single, double and quad-sharing rooms. Whatever you choose, receive six complimentary meals (3 main and 3 snacks) readily included in your rates. All food served is prepared Halal.
Contact Information
Gleneagles Hospital Kota Kinabalu
|
Ambulance / Emergency +6088 518 911 |
|
|
Whatsapp line +6017 979 8888 |
|
|
General line +6088 518 888 |
Gleneagles Hospital Kuala Lumpur
|
Ambulance / Emergency +603 4141 3018 |
|
|
Whatsapp line +6016 339 3000 |
|
|
General line +603 4141 3000 |
Gleneagles Hospital Medini Johor
|
Ambulance / Emergency +607 560 1111 |
|
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Whatsapp line +6017 847 1000 |
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General line +607 560 1000 |
Gleneagles Hospital Penang
|
Ambulance / Emergency +604 222 9199 |
|
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Whatsapp line +6016 498 9089 |
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General line +604 222 9111 |
