Career

• Assist the Manager in supervising the daily operations of the organization in customer service and ensuring procedures are followed 
• Generate operational and departmental reports for management as needed
• Prepare performance and monthly reports related to customer service
• Assist Manager to coach and guide the team to acquire skills to perform job effectively and deliver exceptional service to our customers and stakeholders
• Resolve customer's feedback and enquiries efficiently and establish a strong rapport with customers
• Address operational issues or concerns in a timely manner, efficiently and courteously
• Supervise customer service team to ensure operational and customer service excellence
• Determine work assignments and other ad-hoc tasks among the team
• Assist Manager in prioritizing business and customer service needs
• Perform ad-hoc duties as and when required by Management

• Degree in Healthcare, Administration, Business studies or equivalent
• Able to analyze and organize a large amount of data
• Excellent problem-solving and analytical skills
• 3-5 years of experience in supervising and monitoring customer service and complaint processes in healthcare
• Excellent interpersonal, written and oral communication skills
• Knowledge in NPS, CES, TEI, HIS, CSAT and customer experience journey in healthcare
• Knowledge and experience in Microsoft Office and Advanced Excel proficiency
• Good expertise in mediation and conflict resolution skills

• Providing basic care to patients in the hospital
• Helping to feed, bathe and dress patients under their care
• Assisting with moving and transporting patients
• Answering patients' calls for assistance
• Helping to clean a patient's room and making the patient comfortable
• Alerting staff nurses in emergencies

• Minimum SPM
• A certificate in Patient Care Assistant or Healthcare Assistant is an added advantage
• Good interpersonal and communication skills
• Able to work shifts

• Manage services of out-sourced security guards 
• Ensure security team complies with security requirements and abides to rules and regulations 
• Assist in investigation of all security incidents 
• Always maintain high quality standard of safety and security towards customers and employees 
• Responsible to schedule and providing training related to security of the hospital

• Malaysian candidate with positive attitude and self-discipline 
• Preferably 2 years’ experience in Security Department, working experience in hospital environment would be an added advantage 
• Ex-policeman or Ex-army personnel would be an added advantage 
• Proficient in both written and spoken English and Bahasa Malaysia 
• Well-groomed and must be physically and mentally fit 
• Able to work with minimum supervision 
• Willing to work on-call duties
• Proficient in basic computer skills with Microsoft Word, Excel and PowerPoint.

· Coordinating with insurance companies on claims process

· Answer questionnaires and queries related to claims

· Communicating with Consultants about changes / update in claims process

· Coordinating with other departments within the organization to make sure all requests for services are met

· Keeping accurate records of all communications with patients, physicians, and other health care professionals involved in each case

· Performing administrative tasks such as filing insurance claims, and updating patient records

· Providing support to patients and their families by answering questions about their claim’s coverage

· Coordinating with other members of the healthcare team such as nurses and allied health.

· Bachelor’s Degree in Medicine (MBBS)

· Experience with insurance claims process will be an added advantage

· Good interpersonal skills

· Proficient in Microsoft Office

· Create and design various marketing communication materials for print and digital according to the brand guidelines.

· Prioritize and manage multiple projects within design specifications and timeline.

· Self-starter, capable of delivering brilliant creative ideas with good attention to details.

· Understanding of marketing, production, website design, corporate identity, product packaging, advertisements, and multimedia design.

Strong graphic design skills required as follow:

· A strong eye for visual composition

· Layout skills

· Deadline-oriented

· added advantage if know to use the following:

· Kinemaster

· Premiere Pro

· After Effect

· Responsible for the planning, design, production, promotion, overall co-ordination and success of an event

· Familiarity with event planning and execution: plan, design, produce, promote and ensure overall co-ordination and success of an event

· Coming up with suggestions to enhance event's success

· Creative with good storytelling abilities

· Degree in Marketing or any other related discipline

· Working experience in healthcare facility will be an added advantage

· Excellent communication and interpersonal skills

· Excellent in both written and spoken English and Bahasa Malaysia

· Able to work in a fast-paced environment

· Plans and executes all web, database marketing, email, social media, and display advertising campaigns.

· Designs, builds, and maintains the social media presence of the hospital.

· Measures and reports performance of all digital marketing campaigns and assesses against goals (ROI/KPIs).

· Identifies trends and insights and optimizes spend and performance based on the insights.

· Brainstorms new and creative growth strategies through digital marketing.

· Prepare content write-up and work with internal team to proofread and edit content produced by teammates or agencies, including conceptualizing the projects upfront and copy-editing prior to any publishing

· Degree in Marketing or any other related discipline

· Working environment in healthcare facility will be an added advantage

· Experience in Digital Marketing and executing paid social media campaigns

· Full understanding of all social media platforms

· Excellent writing and editing skills in English

· Good knowledge of web traffic metrics and marketing

· Experience with copywriting for health services/industries is an added advantage

· Ability to juggle with multiple projects at the same time

· Knowledge of video and picture editing software such as Adobe is an added advantage

• Assists with insurance company for pending applications, and works with Doctor and patient/family members and applicable outside agencies to finalize facility coverage through Insurance

• Establishes and maintains a system of financial record keeping, to include issuing receipts, preparing and making bank deposits, and recording payments using proper segregation of duties.

• Interacts with home office billing team and payers to define billing requirements and ensures prompt payment of claims.

• Liaise with doctors and nurses to identify potential office dysfunctions & prevent patient complaint.

• Manages census activities including daily weekly, and monthly balancing with the nursing and admissions departments.

• Supervise activity for petty cash and collections.

• Must have an understanding of Accounts Receivable.

• Must have an understanding of Accounts Payable.

• Confidentiality and privacy of all data, including patient, employee and operations data.

• Supports and participates in common teamwork.

• Uses tactful, appropriate communication in sensitive and emotional situations.

• Interacts with doctors, family members, staff, visitors, government agencies/personnel, etc., under all conditions/circumstances.

• Develop and implement office policies and procedures

• To review roster and plan on manpower resources

• Supervise business office staff, including cashiers and other billing clerks at satellite locations.

• Preferable supervisory work experience in hospital business office or similar role

• Hospital industry would be advantage

• Hands-on experience with database systems and MS Excel

• Solid understanding of healthcare procedures and regulations

• Basic accounting skills

• Excellent organizational and time management skills

• Ability to supervise and train team members

• Problem-solving attitude

• Min degree in Healthcare Administration, Business Administration or relevant field

• Implement office systems and filing procedures to ensure all print and digital documents are organized

• Oversee front office and insurance claim team and to make sure procedures are followed correctly

• Keep track of department and individual staff performance and make improvement accordingly

• Work with management to prioritize business and customer service needs

• Verifies that accurate Insurance status information is maintained and properly communicated.

• Resolve guest problems quickly, efficiently, and courteously.

• Update group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.

• Prepare performance reports related to front office.

• Trains, cross –trains, and retrains all front office personnel.

• Locate and define new process improvement opportunities

• Has Knowledge in reviewing roster

• Supervises workload during different shifts and schedule staff appropriately.

• Diploma or bachelor's degree preferred

• Minimum of two years of hospital front office supervisory experience

• Office management and insurance sales experience strongly preferred

• Excellent problem-solving, customer service, and communication skills

• Good customer service skill

• Queue management skill

• Basic computer skills including experience with Microsoft Office & Excel

• Maintain up-to-date records of patient demographic information on data collection systems

• Process billings to patients and third-party reimbursement claims such as insurance firms

• Conduct research to respond to patient concerns regarding billing and account information

• Monitor unpaid claims and contact customers by sending them payment reminder as required

• Perform administrative tasks such as receiving phone calls, replying to emails, and using word processors to prepare reports 

• Process patient statements, post transactions, and ensure accuracy of inputted data

• Ensure compliance with standard procedures and policies in performing job operations

• Protect hospital reputation by maintaining confidentiality of client financial information

• Minimum SPM / Diploma in Accounting

• Good computer skill for Data entry 

• Customer service skill

• Responsible for the planning, design, production, promotion, overall co-ordination and success of an event

• Familiarity with event planning and execution: plan, design, produce, promote and ensure overall co-ordination and success of an event

• Coming up with suggestions to enhance event's success

• Creative with good storytelling abilities

• Degree in Marketing or any other related discipline

• Working experience in healthcare facility will be an added advantage

• Excellent communication and interpersonal skills

• Excellent in both written and spoken English and Bahasa Malaysia

• Able to work in a fast-paced environment 

• Monitors, exercise, and ensure service agreements are reviewed in a formal manner prior to signing
• Performs administrative duties i.e.. regularly scheduled reports, spreadsheets, meeting's agenda and minutes, adhoc report, and other related duties
• Supports Senior Operations Executive in managing and resolving operational issues, supervision of construction, renovation and upgrading works

• Diploma/Degree in Business Administration or related field
• Minimum 2 years’ working experience
• Proficient in Microsoft Office software
• Excellent English verbal and written communication skills
• Excellent organizational skills and attention to detail, high level of integrity and confidentiality, and pleasant personality

QUALIFICATIONS/EXPERIENCE REQUIRED

PERSONAL CHARACTERISTICS/BEHAVIOUR