Accident and Emergency Services
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Accident & Emergency Department

Gleneagles Hospital Kota Kinabalu ’s Accident & Emergency Department is open 24 hours a day and well-equipped to handle any injury/ medical emergency, round-the-clock every day. At the A&E, the dedicated team of doctors and nurses are specially trained for emergency situations. They will evaluate the situation immediately using the triage method. The most severe cases with life-threatening conditions will be our topmost priority, while the rest may need a 30-minute wait, depending on the number of patients at the A&E.

In addition to having a team of emergency specialists assessing and managing your case, a multidisciplinary team of specialists and surgeons are also on call to attend to complex medical conditions.

Triage & Waiting Time

The triage system is to categorise patient base on urgency.

The triage system is used to sort patients into categories so those with urgent medical needs get help first.
The assessment is based on how sick a patient is upon arrival at the emergency.

An overview of three category triage acuity systems:

  • Acuity
  • Require immediate life or limb saving intervention

  • Recommended reassesment
  • Immediate attention

  • Example
  • - Cardiopulmonary arrest, severe respiratory distress, unresponsive collapsed patient
    - severe arrhythmias with signs of hypoperfusion and hypotension
    - severe trauma related patient
    - Acute Heart Attack
    - Acute Stroke

  • Acuity
  • Requires urgent intervention

  • Recommended reassesment
  • Less than 30 Minutes

  • Example
  • - Altered conscious level, severe head injury
    - Seizures
    - Fractures of long bones of lower limbs/pelvis etc.
    - Open fractures
    - Major bleeding
    - Burns
    - Severe dehydration
    - Severe Pain (Chest or Abdomen)
    - Pregnancy related problems

    Green Zone 3 Requires attention

    Less than 90 Minutes


    Green Zone 4 Require 1 resource

    Less than 90 Minutes


    Green Zone 5 Non-emergency

    Less than 90 Minutes


  • Example
  • - Children less than 2 years, senior citizens more than 65 years (Priority)
    - Respiratory infections
    - Gastrointestinal infections
    - Urinary/ Genital infections
    - Minor soft tissue injuries or infections
    - Eyes, Ears, Nose, Face injuries or infections
    - Minor Trauma (short/small bone fractures/ dislocations)



Specialist at A&E
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Dr Kiran A/L Suman Salam
SPECIALTIES

Emergency Medicine

SPOKEN LANGUAGE

English, Malay, Telugu & Tamil

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Dr Justin Chai Kim Loong
SPECIALTIES

Emergency Medicine, Occupational Health Doctor

SPOKEN LANGUAGE

English, Malay, Mandarin, Russian

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Dr Wong Jin Hie
SPECIALTIES

Emergency Medicine

SPOKEN LANGUAGE

English, Malay, Mandarin

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Dr Eigil Hidayat
SPECIALTIES

Emergency Medicine, Nutritional Medicine

SPOKEN LANGUAGE

English, Malay, Indonesian

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Dr. Shafiq Izmir Bin Khairat
SPECIALTIES

Emergency Medicine

SPOKEN LANGUAGE

English, Malay

Frequently Asked Questions (FAQs)