Plan Your Visit

Information

Visitors Guidelines

In the interest of patient’s health children below 12 years of age are not allowed into the ICU for visiting. Preventing infections is also one of our most important goals at Gleneagles Kota Kinabalu. While not all infections are preventable, many can be prevented if we observe the following:

- Practice hand hygiene. Washing your hands with soap and water or with an alcohol-based hand sanitizer is one of the easiest way to perform hand hygiene. Our hospital is equipped with hand sanitizer dispensers in hallways and outside patients’ rooms.

- Prevent the spread of infection. If you, your family or friends have infections such as cough, cold, fever or rash, please ask them not to visit until they feel better.

- Do not sent flowers to patients in ICU. It will not be allowed in as the ICU is a sterile place and should be kept free from possible contaminants.

Visiting Hours
Ward
Monday – Sunday:  
Intensive Care Unit (ICU) / Coronary Care Unit (CCU) / High Dependency Units (HDU)
Monday – Sunday:  

Visitors Policy

In order to protect our patients and reduce the risk or spread of COVID-19, no visitors allowed except immediate family members of an expiring patient with non-contagious disease in hospital wards until further notice.

Only ONE caregiver allowed for each inpatient and only ONE companion allowed for outpatient visit/ Emergency Department/ Dialysis/ Endoscopy.

We regret the inconvenience to you and your families but Gleneagles Hospital Kota Kinabalu is committed to ensure the safety of everyone against COVID-19.  

Thank you for your cooperation and understanding.


 

Visitors Parking
Visitors to Gleneagles Kota Kinabalu (GKK) may park their cars at the ground level or basement parking area. Parking is managed by Secure Parking.
Outlets
My Pantry Convenient Store
  • Ground Floor
Admissions
  • Lobby, Ground Floor
  • +6088 518 872 or +6088 518 829
CIMB ATM
  • Ground Floor

 

 

Outpatient

Registration Process
Registration

Please view the list of specialists and their consultation time  here.

Call or visit the below counter for registration:
Main counterInternational Patient Services
LevelGround Level
Contact+6088–518 888

Services

Please ensure you have these documents ready:

  • Identification Card and/or Passport

  • Referral Documents e.g doctor’s referral letter, previous medical reports, imaging films etc

  • Guarantee Letters (if any) from your insurance provider

Should you require translator’s service, please contact the International Patient Services team at +603-4141 3763 or +603-4141 3764.

Once doctor’s consultation is over, payment can be done at individual specialist clinics, main lobby, screening centres and other outpatient cashier counters (without medication) or our Pharmacies (with medication)

Inpatient

Registration Process
Registration

Please view the list of specialists and their consultation time  here.

Call or visit the below counter for registration:
Main counterInternational Patient Services
LevelGround Level
Contact+6088–518 888

Services

Please ensure you have these documents ready:

  • Identification Card and/or Passport

  • Referral Documents e.g doctor’s referral letter, previous medical reports, imaging films etc

  • Guarantee Letters (if any) from your insurance provider

Should you require translator’s service, please contact the International Patient Services team at +603-4141 3763 or +603-4141 3764.

Once doctor’s consultation is over, payment can be done at individual specialist clinics, main lobby, screening centres and other outpatient cashier counters (without medication) or our Pharmacies (with medication)

Things to Bring
Besides the documents required for registration, you only need essential items such as:
  • Night clothes

  • Slippers

  • Toiletries (toothbrush, toothpaste, etc.)

Discharge

Discharge hours are between 11.30 a.m. and 3.00 p.m., Mondays to Saturdays. Full rates will be charged on the day of admission but no charge on the day of discharge on condition that the patient leaves the hospital before 2.00 p.m.

If you wish to be discharged on a Sunday or on public holiday, we would be grateful if you could kindly make arrangements to settle your bill the previous day. All accounts must be settled before you are discharged from the hospital.

Before you leave the hospital, a discharge slip is to be obtained from the account’s office, which is to be given to the ward nurses, to facilitate the discharging procedure.

On Discharging

  • Your attending consultant will certify your discharge There is a waiting period of about 2 1/2 hours for your bills to be processed and prescriptions prepared and collected

  • When your bill is ready, the ward staff will inform you or your relatives

  • You or your relatives will proceed to the Accounts Department on Level 6 to settle your bill. A discharge slip will then be issued to you

  • You will then present the discharge slip to the Pharmacy Counter next to the Accounts Department to collect your discharge medication

  • You will proceed back to your ward and collect your belongings, medical certificate, discharge summary as well as investigation results, if necessary, from the nurses

Insurance and Billing
Affiliated International Health and Medical Insurance

If you plan to seek health and medical care at Gleneagles Kota Kinabalu via the coverage of your insurance policies, please contact your insurance representative to request for a valid Guarantee Letter (GL) addressed to:

Insurance Services Desk 
Gleneagles Kota Kinabalu
Riverson@Sembulan, Block A-1,
Lorong Riverson@Sembulan,
88100 Kota Kinabalu, Sabah,
Malaysia

Once an initial GL is obtained, please fax it to us at +6088–518 889. For further assistance on requesting for a Guarantee Letter (GL), please contact our Insurance Services Desk at +6088–518 888

Concierge

For your convenience, concierge services are available at the hospital's main entrance. Our concierge will personally assist patients to their designated rooms before officially handing them over to the ward nurses.

They may also answer any inquiries concerning hospital consultants and facilities. The concierge can also assist in arranging for the complimentary loan of wheelchairs on a "short-time, same-day" usage basis within hospital premises.

Should you wish to obtain taxis or premier taxis for any destination around or even out of town, our concierge will be there to assist you.

Room Type

Types of Rooms

Our rooms does not only come with amazing views but also meals prepared by our in-house kitchen. This is to ensure that only the best is served to our patients and their guests during their stay. Each in-patient is provided a menu for three meals and one coffee/tea with light refreshments, each day. Additional coffee and tea is also available upon request. In addition to the in-patient meals, we are pleased to provide you and your guests an option for ala carte meals highlighted in a provided menu. The in-house Food and Beverage team is also able to assist in making any occasion a memorable one. Your birthdays and anniversaries can be catered for in the hospital, as a special arrangement and with prior request.

 

 

Information for International Patients

Services
Non-emergency care
Emergency care
Doctor referral and appointment
Air evacuation and repatriation (worldwide)
Flight arrangement and extension
Hotel / service apartment booking
Airport transport services by ambulance / limousine
Advice on cost estimates and medical financial counselling
Language interpretation assistance
Visa application and extension
Special food and beverage / religious arrangements
Local sightseeing tour arrangements
Doctor Appointment

Once your appointment at Gleneagles has been confirmed, we will assist you with any transportation and accommodation needs related to your visit.

You can make an appointment to see a doctor via

Whatsapp Line (GKK)

+6017–979 8888

Online Appointment

Request An Appointment

Required Information and Documents

Please have these information and documents ready when you make an appointment:

  • Passport

  • Emergency contact

  • Past medical records

  • Doctor’s referral letter (if applicable)

  • Insurance form (if applicable)

  • Guarantee letter (if applicable)

Registration Process
Outpatient
Registration

Please view the list of specialists and their consultation time here.

Call or visit the below counter for registration:
Main counter International Patient Services
Level Ground Level
Contact
+6088–518 888

Services

Please ensure you have these documents ready:

  • Identification Card and/or Passport

  • Referral Documents e.g doctor’s referral letter, previous medical reports, imaging films etc

  • Guarantee Letters (if any) from your insurance provider

Should you require translator’s service, please contact the International Patient Services team at +603-4141 3763 or +603-4141 3764.

Once doctor’s consultation is over, payment can be done at individual specialist clinics, main lobby, screening centres and other outpatient cashier counters (without medication) or our Pharmacies (with medication)

 

Location Information

Gleneagles Hospital Kota Kinabalu is strategically located along the coastal highway of Sabah's capital city. Close to the heart of the city centre, the hospital is also just 10 minutes away from Kota Kinabalu International Airport.

Gleneagles Hospital Kota Kinabalu is poised in-line with its neighbouring notable landmarks such as Sutera Harbour Golf & Country Club, KK Times Square, the upcoming transport-interchange station, Wawasan Plaza, Harbour City and the new Ming Garden Hotel – together forming the new KK Southern City Hub.

 

Gleneagles Hospital Kota Kinabalu
Riverson@Sembulan, Block A-1, 88100 Kota Kinabalu, Sabah

 

Travel Information
Airport transfer

Gleneagles Kota Kinabalu offers complimentary airport transfer to get you from the Kota Kinabalu International Airport to Gleneagles Kota Kinabalu .

Make your booking in advance via:

 +6088–518 888

Required Information

Please provide the following information when making reservation:

  • Contact information

  • Flight details

  • Appointment details

 

Flights
Tarakan (via Tawau)

2 hours 10 minutes (inclusive 30 minutes stop)

Monday, Thursday & Saturday

Jakarta

2 hours 55 minutes

Wednesday & Sunday

Hotels

Within an estimated walking distance of 1-3 minutes:

The Klagan @ Riverson
From RM200
Explore more
Kingston Hotel
From RM170
Explore more

Within an estimated driving distance of 5-10 minutes:

Zara's Boutique Hotel
From RM155
Explore more
Sutera Harbour Resort
From RM525
Explore Now

Place of Interest

Tunku Abdul Rahman Park

Named after Malaysia’s First Prime Minister, Tunku Abdul Rahman, this marine park is a group of five islands – Gaya, Sapi, Manukan, Mamutik and Sulug. The islands are just a short boat ride from Kota Kinabalu. Pulau Sapi, Manukan and Mamutik host beach activities, snorkelling and diving..... Explore more

Explore more

Jesselton Point Waterfront

This quaint waterfront district and ferry terminal has a historical feel to it and has become a popular tourist attraction in the last decade. Enjoy casual dining, leisure and retail experiences all day long and come evening, wind down with family and friends and catch the scenic sunset..... Explore Now

Explore more

Handicraft Market

This is the place to be if you are hunting for souvenirs to bring home. The Handicraft Market, also known as the Filipino Market carries an assortment of items, from T-shirts to sarongs, wooden handicrafts and even pearl jewellery. Be sure to bargain for your items!.... Explore Now

Explore more

Gaya Street (Sunday Market)

If you are in Kota Kinabalu during the weekend, make sure you visit the Gaya Street Sunday Market. Every Sunday morning, the entire Gaya Street is closed for a street bazaar. Enjoy the morning roaming around the market for some local goods and food..... Explore Now

Explore more

Coral Flyer

For the adventurous and thrill seekers, try out the Coral Flyer, the longest island to island zipline in the world! Enjoy breathtaking views as you zipline over clear sparkling waters from the islands of Pulau Gaya to Pulau Sapi..... Explore Now

Explore more

City Mosque

The iconic Kota Kinabalu City Mosque is a floating mosque that sits on a man-made lagoon which surrounds the mosque, giving the mosque an air of mystery and beauty. When the mosque is illuminated, it is considered the most beautiful structure in the city and possibly in Malaysia..... Explore Now

Explore more

Aquarium & Marine Museum

This state-of-the-art marine museum boasts one of the best aquarium facilities. See all kinds of marine life, learn about corals, take a mangrove walk and many more activities await you and your family..... Explore Now

Explore more

Atkinson Clock Tower

The Atkinson Clock Tower is a famous landmark and the oldest standing structure in Kota Kinabalu. The clock was originally built using wood in 1905 in the memory of Francis George Atkinson, Jesselton’s first District Officer..... Explore Now

Explore more
Room Type

Types of Rooms

Our rooms does not only come with amazing views but also meals prepared by our in-house kitchen. This is to ensure that only the best is served to our patients and their guests during their stay. Each in-patient is provided a menu for three meals and one coffee/tea with light refreshments, each day. Additional coffee and tea is also available upon request. In addition to the in-patient meals, we are pleased to provide you and your guests an option for ala carte meals highlighted in a provided menu. The in-house Food and Beverage team is also able to assist in making any occasion a memorable one. Your birthdays and anniversaries can be catered for in the hospital, as a special arrangement and with prior request.

 

 

EMERGENCY CONTACT
Gleneagles Hospital Kota Kinabalu
Ambulance / Emergency
+6088 518 911
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