Plan Your Visit

Information

Visitors Guidelines

In the interest of patient’s health, children below 12 years of age are not allowed into the ICU for visiting. Preventing infections is also one of our most important goals at Gleneagles Hospital Penang. While not all infections are preventable, many can be prevented if we observe the following:

- Practice hand hygiene. Washing your hands with soap and water or with an alcohol-based hand sanitizer is one of the easiest way to perform hand hygiene. Our hospital is equipped with hand sanitizer dispensers outside patients’ rooms.

- Prevent the spread of infection. If you, your family or friends have infections such as cough, cold, fever or rash, please ask them not to visit until they feel better.

- Do not sent flowers to patients in ICU. Flowers are not allowed in the ICU as it is a sterile place and should be kept free from possible contaminants.

Visiting Hours
Ward

Monday – Sunday:

1.00PM – 2.00PM 
6.00PM – 8.00PM

Visitors’ Guidelines

In the interest of patient’s health children below 12 years of age are not allowed into the ICU for visiting.

Infection prevention is one of the most important aspects in Gleneagles Hospital Penang. In the interest of our patient’s health, we implore all visitors to adhere to the following:

  • Practice proper hand hygiene. Washing your hands with soap and water, or with an alcohol-based hand sanitizer are one of the easiest ways to perform hand hygiene. Hand sanitizer dispensers are equipped throughout our hospital for your convenience.

  • Face masks must be worn constantly when in hospital premises to prevent the spread of infections.

  • Social distancing must be observed constantly in hospital premises. Social distance indicator stickers have been placed throughout the hospital for your convenience.

  • Soft toys are strictly prohibited in patient-care areas to prevent potential infections. Only hard plastic toys which can be washed and disinfected are allowed.

  • Flowers and plants are strictly prohibited in patient-care areas to prevent possible infections, as they pose a health risk to patients.

Visitors Parking
Visitors to Gleneagles Hospital Penang may park their cars at the seven-storey covered car park in Block A and the open car park in front of the hospital.
Outlets
CBS Gift Shop
  • Block B, Ground Floor
CIMB ATM
  • Block B, Ground Floor
B&P Cafe
  • Block B, Ground Floor
The Coffee Bean & Tea Leaf Cafe
  • Block A, Ground Floor
Harvey’s Cafe
  • Block A, Ground Floor

 

 

Outpatient

Registration Process

Patient Registration

Please proceed to the Outpatient Registration at Lobby, Ground Floor for patient registration.

International patients may proceed to the International Patient Centre at Ground Floor, Block A for registration.

For health screening patients, kindly proceed directly to the Health Screening Centre on 2nd Floor, Block B for registration.

Please ensure you have these documents ready:

  • Identification Card and / or Passport
  • Referral Documents e.g doctor’s referral letter, previous medical reports, imaging films etc
  • Guarantee Letters (if any) from your insurance provider

Should you require translator’s service, please contact the International Patient Centre at +604–222 9090 or +604–222 9099.

After your doctor’s consultation is done, please proceed to the Outpatient Pharmacy on the 1st Floor and 2nd Floor to make a payment and collect your medication.

Online Appointment

Request An Appointment

Whatsapp Line (GPG)

+6016–498 9089

Inpatient

Admission Process

Proceed to the Admissions Counter at Lobby, Ground Floor for patient admission.

Please ensure you have these documents ready:

  • Identification Card and / or Passport
  • Referral Documents e.g doctor’s referral letter, previous medical reports, imaging films etc
  • Guarantee Letters (if any) from your insurance provider
  • Doctor’s Admission Letter
  • A list of all medications you are presently taking, and the dosage.
Kindly check with our receptionist at the entrance lobby when you arrive. A representative at the Admissions Counter will then complete your registration, confirm your room booking and finalize the financial arrangements.

The availability of your room choice can only be confirmed at your time of admission due to the uncertainty of patients’ discharge and emergency admissions.

Should you require translator’s service, please contact the International Patient Centre at +604–2229 090 or +604–2229 099.


 
  
  


Whatsapp Line (GPG)

+6016–498 9089

Things to Bring

Original Documents

  • NRIC or Birth Certificate (if under 12 years old) or Passport (for non-Malaysian citizens)
  • Spouse’s / Parent’s NRIC or Passport
  • Doctor’s Admission Letter
  • Previous medical health reports
  • Letter of Guarantee from your employer or insurance company (if applicable)
  • A list of all medications you are presently taking, and the dosage.

 

Personal Items

  • Pyjamas or night dress
  • Non-slip slippers
  • Personal toiletries

 

For the Expectant Mother

  • Night dresses with front opening to facilitate breastfeeding
  • Personal toiletries
  • Sanitary pad
  • Expectant mother and father’s NRIC or Passport

 

For the Newborn

  • 2 pairs of mittens
  • A set of baby clothing to be worn during discharge
  • A baby wrapper or blanket

Discharge

Discharge hours are between 11.30 a.m. and 3.00 p.m., Mondays to Saturdays. Full rates will be charged on the day of admission but no charge on the day of discharge on condition that the patient leaves the hospital before 2.00 p.m.

If you wish to be discharged on a Sunday or on public holiday, we would be grateful if you could kindly make arrangements to settle your bill the previous day. All accounts must be settled before you are discharged from the hospital.

Patients with guarantee letters from corporations and insurance companies approved by the hospital management need not settle their own bills (save for excess not covered, if any).

Before you leave the hospital, a discharge slip is to be obtained from the account’s office, which is to be given to the ward nurses, to facilitate the discharging procedure.

On Discharging

  • Your attending consultant will certify your discharge.

  • There is a waiting period of about 2 1/2 hours for your bills to be processed and prescriptions prepared and collected

  • When your bill is ready, the ward staff will inform you or your relatives

  • You or your relatives will proceed to the Accounts Department on Level 6 to settle your bill. A discharge slip will then be issued to you

  • You will then present the discharge slip to the Pharmacy Counter next to the Accounts Department to collect your discharge medication

  • You will proceed back to your ward and collect your belongings, medical certificate, discharge summary as well as investigation results, if necessary, from the nurses

Appointment

On the appointment date, you are kindly requested to present your OPD appointment card to our reception counter before going to your respective Consultant’s clinic room.

Insurance and Billing

A deposit based on your estimated / anticipated expenses will be collected on admission. For corporate and insurance patients, a guarantee letter acceptable by the hospital management can be given in lieu of a deposit.

During your stay in the hospital, you will be regularly updated on further deposits required, if any.

Hospital bills become due and payable at the time of discharge. You may settle your bills by cash, cheque or credit card:

  • All cheques should be crossed and made payable to Pulau Pinang Clinic Sdn. Bhd.
  • The hospital accepts all major credit cards

Affiliated International Health and Medical Insurance

Insurance Cards

For insurance cards, the handling procedures are:

Admission

1. Patient presents insurance card that is recognized by the hospital

2. Patient to fill up relevant insurance forms & pay RM300 or co-payment amount as applicable

3. Hospital to fax initial diagnosis of patient to insurance company

4. Insurance company to fax back to hospital Guarantee Letter or Reject Letter*

(Note *: Patient will be notified and the hospital will proceed to collect deposit directly from patient)

Discharge

1. Hospital to fax bill to insurance company

2. Insurance company to fax final Guarantee Letter to hospital

3. Patient to pay charges in excess and for items not covered in payment notice, if any

4. Discharge

If you plan to seek health and medical care at Gleneagles Hospital Penang via the coverage of your insurance policies, please contact your insurance representative to request for a valid Guarantee Letter addressed to:

Insurance Services Desk 
Gleneagles Hospital Penang 
1, Jalan Pangkor
10050 Penang, Malaysia

Once an initial Guarantee Letter is obtained, please fax it to us at +604-2262 994. For further assistance on requesting for a Guarantee Letter, please contact our Insurance Services Desk at  +604-2229 111 or email us at my.gpg.claims@gleneagles.com.my

Concierge

For your convenience, concierge services are available at the hospital's main entrance. Our concierge will personally assist patients to their designated rooms before officially handing them over to the ward nurses.

They may also answer any inquiries concerning hospital consultants and facilities. The concierge can also assist in arranging for the complimentary loan of wheelchairs on a "short-time, same-day" usage basis within hospital premises.

Should you wish to obtain taxis or premier taxis for any destination around or even out of town, our concierge will be there to assist you.

Steps taken to Prevent Falls

Fall prevention is an integral part of hospital care in order to deliver not only safe but also clinically and cost-effective care.

This patient-centered educational video on preventing falls outline an easy-to-understand approach in fall prevention recommendations in Gleneagles Hospital Penang.

 

 

Information for International Patients

Services
Non-emergency care
Emergency care
Doctor referral and appointment
Air evacuation and repatriation (worldwide)
Flight arrangement and extension
Hotel / service apartment booking
Airport transport services by ambulance / limousine
Advice on cost estimates and medical financial counselling
Language interpretation assistance
Visa application and extension
Special food and beverage / religious arrangements
Local sightseeing tour arrangements
Doctor Appointment

Once your appointment at Gleneagles has been confirmed, we will assist you with any transportation and accommodation needs related to your visit.

You can make an appointment to see a doctor via

Service Ambassadors (GPG)

+604–2229 090
+604–2229 099

Whatsapp Line (GPG)

+6016–498 9089

Online Appointment

Request An Appointment

Required Information and Documents

Please have these information and documents ready when you make an appointment:

  • Passport

  • Emergency contact

  • Past medical records

  • Doctor’s referral letter (if applicable)

  • Doctor’s referral letter (if applicable)

  • Insurance form (if applicable)

  • Guarantee letter (if applicable)

Registration Process
Registration for International Patients

International Patient Registration

International patients may proceed to the International Patients' Centre at Ground Floor, Block A for registration.

For health screening patients, kindly proceed directly to the Health Screening Centre on 2nd Floor, Block B for registration.

Please ensure you have these documents ready:

  • Passport and / or Identification Card 
  • Referral Documents e.g doctor’s referral letter, previous medical reports, imaging films etc
  • Guarantee Letters (if any) from your insurance provider

Should you require translator’s service, please contact the International Patient Centre at +604–222 9090 or +604–222 9099.

After your doctor’s consultation is done, please proceed to the Outpatient Pharmacy on the 1st Floor and 2nd Floor to make a payment and collect your medication.

 

Whatsapp Line (GPG)

+6016–498 9089

Location Information

Gleneagles Hospital Penang is centrally located right in the heart of Penang island for your convenience.

The hospital is easily accessible from the mainland via the Penang Bridge and Sultan Abdul Halim Muadzam Shah Bridge. Connect to the Lebuhraya Lim Chong Eu highway via car, taxi or bus and Gleneagles Hospital Penang is a mere 12km journey.

 

Gleneagles Hospital Penang
1, Jalan Pangkor, Pulau Tikus, 10050 George Town,
Pulau Pinang, Malaysia

Travel Information
Airport transfer

Gleneagles Hospital Penang offers complimentary airport transfer to get you from the Penang International Airport to Gleneagles Hospital Penang.

Make your booking in advance and call us at:

 +604–2229 090 or +604–2229 099

 

Please provide the following information when making a transport reservation:

  • Full name as per passport

  • Date of Birth

  • Passport number

  • Contact information

  • Hotel name

  • Flight details

  • Appointment details


Complimentary transfer service from Penang International Airport (PIA) to Gleneagles Hospital Penang

Mon – Fri:8:00am – 5:00pm
Sat:8:00am – 11:30am

Alternatively, you can also take a GrabCar or taxi from the airport to Gleneagles Hospital Penang.

Whatsapp Line (GPG)

+6016–498 9089

Flights
Jakarta
2 hours 25 min
3 direct flights per day
Banda Aceh
2 hours 10 minutes
2 direct flights per day
Surabaya
3 hours
1 direct flight per day
Medan
50 minutes
8 direct flights per day
Hotels

 

Within an estimated walking distance of 1-3 minutes:

 

Mansion One
RM220 - RM450
Explore Now
Vouk Hotel Suites
RM230 - RM400
Explore Now

 

Within an estimated driving distance of 3-5 minutes:

 

Evergreen Laurel Hotel
RM210 - RM380
Explore Now
G Hotel (Kelawai)
RM500 - RM2000
Explore Now

Place of Interest

Gurney Plaza Mall and Gurney Paragon

Both malls are situated next to each other and are two of Penang’s busiest malls, providing you with a wide range of international and local shopping and dining experiences..... Explore Now

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The Top Komtar

The tallest building in Penang and sixth tallest in Malaysia where you can enjoy breathtaking panoramic view, shopping, dining and adventure activities at the peak..... Explore Now

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Escape Adventure Play

Escape, the winner of the Malaysia Tourism Award for Best Attraction/Theme Park 2016/17, offers exciting rides and games in a natural environment for the whole family..... Explore Now

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Fort Cornwallis

First built in timber in the 17th century, the Fort has great historical significance to Penang and Malaysia as a whole during the British settlement period in 1786..... Explore Now

Explore more

Clan Jetties

The Clan Jetties are water villages built by Chinese immigrants more than a century ago and of the eight jetties, Chew Jetty is the largest and most lively jetty..... Explore Now

Explore more

Cheong FattTze Mansion

Immerse yourself in history and culture at The Blue Mansion, one of the most iconic buildings to have won the prestigious UNESCO Conservation & Heritage award..... Explore Now

Explore more
International Patient Experience
Gleneagles Hospital Penang – Air Asia

“Di Gleneagles Hospital Penang, bukan hanya tentang menawarkan perawatan pasien yang terbaik tetapi membuat perbedaan dalam hidup anda” – Mr.Ivan Loh, CEO Glenagles Hospital Penang

Sukses atau keberhasilan memiliki arti yang berbeda bagi setiap orang yang tentunya berbeda juga. Namun bagi kami ukuran keberhasilan ditentukan oleh jumlah pasien yang dapat kami selamatkan dan jumlah kehidupan yang kami ubah untuk lebih baik.

Baru baru ini, kami merasa senang dengan menerima kunjungan dari Mr. Dendy Kurniawan, CEO Group Air Asia Indonesia ketika dia memilih rumah sakit Gleneagles Penang untuk melakukan pemeriksaan kesehatannya. View More

Indonesia Penyumbang Terbesar Angka Kunjungan Medical Tourism Penang
Krisis ekonomi yang melanda negara Asia Tenggara pada 1997 membuka peluang bagi pemerintah Malaysia untuk mendongkrak perekonomian negaranya di sektor kesehatan dan pariwisata lewat promosi program medical tourism atau wisata medis…  Read More
Murah dan Nyamannya "Medical Check-up" di Gleneagles Hospital Penang
Wajah lelaki hindustan itu sedikit masam ketika saya menghampirinya di pintu keluar Bandar Udara (Bandara) Internasional Penang. Sapa pagi saya dijawabnya dengan runtunan tanya .. Ibu tadi kemana? Saya lihat Ibu tadi jalan ke sana, Ibu kemana? ...  Read More

 

 

EMERGENCY CONTACT
Gleneagles Hospital Penang
Ambulance / Emergency
+604 222 9199
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