If you are a prospective, current or former patient or customer of Parkway Pantai Group:
providing customer service and support (including but not limited to customer relationship management, processing your admissions, processing and settlement of bills, facilitating, arranging and providing reminders of your appointments, medical examinations, screenings or checkups, applying for visas on your behalf, contacting you regarding medical reports and results, providing follow-up calls, providing you with administrative support, and administering insurance coverage and processing insurance claims);
administering and processing your requests including creating and maintaining profiles of our customers in our system database for administrative purposes (including tracking your attendance at various Parkway Pantai Group facilities);
personalising your experience at Parkway Pantai Group’s touchpoints and conducting market research, understanding and analysing customer behaviour, location, preferences and demographics in order to improve our service offerings;
administering medical care (including keeping patient case and procedure records, providing medication, ordering medical tests, reports and biological samples, and facilitating internet-based tele-consultations and correspondence with doctors);
liaising with third party specialist doctors, clinics, hospitals and/or medical institutions in relation to your medical care (including by providing them with access to your medical records);
if you use our mobile applications, including WhatsApp and SMS or online registration, including email and payments systems, displaying your medical data, sending you health-related notifications, and facilitating the provision of our services to you;
administering debt recovery and debt management; and/or
purposes which are reasonably related to the aforesaid.
If you are a nominated caregiver or next-of-kin of a patient or customer of Parkway Pantai Group:
informing you of the patient’s medical status and whereabouts; and/or
purposes which are reasonably related to the aforesaid.
If you are an employee, officer or owner of an external service provider or vendor outsourced or prospected by Parkway Pantai Group:
assessing your organisation's suitability as an external service provider or vendor for Parkway Pantai Group;
managing project tenders and quotations, processing orders or managing the supply of goods and services;
creating and maintaining profiles of our service providers and vendors in our system database;
processing and payment of vendor invoices and bills;
facilities management (including but not limited to issuing visitor access passes and facilitating security clearance); and/or
purposes which are reasonably related to the aforesaid.
If you submit an application to us as a candidate for employment, internships or scholarships:
conducting interviews;
processing your application (including but not limited to pre-recruitment checks involving your qualifications and facilitating interviews);
obtaining references and for background screening;
assessing your suitability for the position applied for;
enrolling successful candidates as our employees and facilitating human resource planning and management (including but not limited to preparing letters of employment, name cards and building access passes); and/or
purposes which are reasonably related to the aforesaid.
If you are an existing employee of Parkway Pantai Group:
providing remuneration, reviewing salaries and bonuses, conducting salary benchmarking reviews, staff appraisals and evaluation, as well as recognising individuals for their services and conferring awards;
staff orientation and entry processing;
administrative and support processes relating to your employment, including its management and termination, as well as staff benefits, including travel, manpower, business continuity and logistics management or support, processing expense claims, medical insurance applications, medical screenings and immunisations, leave administration, long-term incentive plans, training, learning and talent development, and planning and organising corporate events;
providing you with tools and/or facilities to enable or facilitate the performance of your duties;
facilitating professional accreditation and complying with compliance audits;
compiling and publishing internal directories and emergency contact lists for business continuity;
managing corporate social responsibility projects;
conducting analytics and research for human resource planning and management, and for us to review, develop, optimise and improve work-related practices, environment and productivity;
ensuring that the administrative and business operations of Parkway Pantai Group function in a secure, efficient and effective manner (including but not limited to examining or monitoring any computer software and/or hardware installed within Parkway Pantai Group, your work emails and personal digital and storage devices);
compliance with any applicable rules, laws and regulations, codes of practice or guidelines or to assist in law enforcement and investigations by relevant authorities (including but not limited to disclosures to regulatory bodies, conducting audit checks or surveillance and investigation);
administering cessation processes; and/or
any other purposes relating to any of the above.
If you are a specialist doctor at Parkway Pantai Group:
facilitating professional accreditation and complying with compliance audits;
facilitating disbursements of fees collected on your behalf;
managing and providing you with tools, services and/or facilities to enable or facilitate the performance of your duties;
planning and organising events for specialists;
creating and maintaining profiles of our accredited doctors in our system database;
facilities management (including but not limited to issuing visitor access passes and facilitating security clearance); and/or
any other purposes relating to any of the above.