Please view the list of specialists and their consultation time  here.

Services

Please ensure you have these documents ready:

• Identification Card and/or Passport

• Referral Documents e.g doctor’s referral letter, previous medical reports, imaging films etc

• Guarantee Letters (if any) from your insurance provider

Should you require translator’s service, please contact the International Patient Services team at +603-4141 3763 or +603-4141 3764.

Once doctor’s consultation is over, payment can be done at individual specialist clinics, main lobby, screening centres and other outpatient cashier counters (without medication) or our Pharmacies (with medication)

Please view the list of specialists and their consultation time  here.

Services

Please ensure you have these documents ready:

• Identification Card and/or Passport

• Referral Documents e.g doctor’s referral letter, previous medical reports, imaging films etc

• Guarantee Letters (if any) from your insurance provider

Should you require translator’s service, please contact the International Patient Services team at +603-4141 3763 or +603-4141 3764.

Once doctor’s consultation is over, payment can be done at individual specialist clinics, main lobby, screening centres and other outpatient cashier counters (without medication) or our Pharmacies (with medication)

• Night clothes

• Slippers

• Toiletries (toothbrush, toothpaste, etc.)

Discharge hours are between 11.30 a.m. and 3.00 p.m., Mondays to Saturdays. Full rates will be charged on the day of admission but no charge on the day of discharge on condition that the patient leaves the hospital before 2.00 p.m.

If you wish to be discharged on a Sunday or on public holiday, we would be grateful if you could kindly make arrangements to settle your bill the previous day. All accounts must be settled before you are discharged from the hospital.

Before you leave the hospital, a discharge slip is to be obtained from the account’s office, which is to be given to the ward nurses, to facilitate the discharging procedure.

On Discharging

• Your attending consultant will certify your discharge There is a waiting period of about 2 1/2 hours for your bills to be processed and prescriptions prepared and collected

• When your bill is ready, the ward staff will inform you or your relatives

• You or your relatives will proceed to the Accounts Department on Level 6 to settle your bill. A discharge slip will then be issued to you

• You will then present the discharge slip to the Pharmacy Counter next to the Accounts Department to collect your discharge medication

• You will proceed back to your ward and collect your belongings, medical certificate, discharge summary as well as investigation results, if necessary, from the nurses

If you plan to seek health and medical care at Gleneagles Kota Kinabalu via the coverage of your insurance policies, please contact your insurance representative to request for a valid Guarantee Letter (GL) addressed to:

Insurance Services Desk 
Gleneagles Kota Kinabalu
Riverson@Sembulan, Block A-1,
Lorong Riverson@Sembulan,
88100 Kota Kinabalu, Sabah,
Malaysia

Once an initial GL is obtained, please fax it to us at +6088–518 889. For further assistance on requesting for a Guarantee Letter (GL), please contact our Insurance Services Desk at +6088–518 888

For your convenience, concierge services are available at the hospital's main entrance. Our concierge will personally assist patients to their designated rooms before officially handing them over to the ward nurses.

They may also answer any inquiries concerning hospital consultants and facilities. The concierge can also assist in arranging for the complimentary loan of wheelchairs on a "short-time, same-day" usage basis within hospital premises.

Should you wish to obtain taxis or premier taxis for any destination around or even out of town, our concierge will be there to assist you.

Our rooms does not only come with amazing views but also meals prepared by our in-house kitchen. This is to ensure that only the best is served to our patients and their guests during their stay. Each in-patient is provided a menu for three meals and one coffee/tea with light refreshments, each day. Additional coffee and tea is also available upon request. In addition to the in-patient meals, we are pleased to provide you and your guests an option for ala carte meals highlighted in a provided menu. The in-house Food and Beverage team is also able to assist in making any occasion a memorable one. Your birthdays and anniversaries can be catered for in the hospital, as a special arrangement and with prior request.

Types of Rooms

• Sharing​​​​​​​
• Suites​​​​​​​
• Private​​​​​​​
• Sharing​​​​​​​
• Suites​​​​​​​
• Private​​​​​​​

Once your appointment at Gleneagles has been confirmed, we will assist you with any transportation and accommodation needs related to your visit.

You can make an appointment to see a doctor via

+6017–979 8888

Request An Appointment

Please have these information and documents ready when you make an appointment:

• Passport

• Emergency contact

• Past medical records

• Doctor’s referral letter (if applicable)

• Insurance form (if applicable)

• Guarantee letter (if applicable)

Our rooms does not only come with amazing views but also meals prepared by our in-house kitchen. This is to ensure that only the best is served to our patients and their guests during their stay. Each in-patient is provided a menu for three meals and one coffee/tea with light refreshments, each day. Additional coffee and tea is also available upon request. In addition to the in-patient meals, we are pleased to provide you and your guests an option for ala carte meals highlighted in a provided menu. The in-house Food and Beverage team is also able to assist in making any occasion a memorable one. Your birthdays and anniversaries can be catered for in the hospital, as a special arrangement and with prior request.

Types of Rooms

• Sharing​​​​​​​
• Suites​​​​​​​
• Private​​​​​​​
• Sharing​​​​​​​
• Suites​​​​​​​
• Private​​​​​​​