CUSTOMER SERVICE ASSISTANT MANAGER/MANAGER

• To manage customer feedback relating to service issues including investigations, crafting of replies, and liaising with customers and process owners for resolution of service feedback issues. 
• Assists in the compilation, monitoring, and analysis of feedback statistics and preparation of reports for both solicited and unsolicited feedback to the management. 
• Analyse trends in customer feedback to establish continuous improvements to processes/procedures to close service gaps. 
• Conduct service audits for the hospital departments and wards and conduct any special surveys as required to determine customer needs. 
• To conduct service excellence training programs to ensure the hospital’s service standards are relevant and reinforcement of the hospital’s service culture. 
• To constantly review processes, procedures, and systems to enhance the efficiency and effectiveness of operations. 

• Candidate must possess at least a bachelor’s degree / Professional Degree in Business Studies / Administration / Management or equivalent. 
• At least 4 Years (s) of working experience in the related field is required for this position. 
• Preferably specialized in Customer Service or equivalent 
• Excellent verbal and written communication skills 
• Experience in leading a team in a dynamic work environment. 
• Meticulous, analytical, and able to multi-task  
• Good interpersonal and problem-solving skills 
• Computer literacy​