Plan Your Visit

Information

Visitors Guidelines

In the interest of patient’s health children below 12 years of age are not allowed into the ICU for visiting. Preventing infections is also one of our most important goals at Gleneagles Medini Johor. While not all infections are preventable, many can be prevented if we observe the following:

- Practice hand hygiene. Washing your hands with soap and water or with an alcohol-based hand sanitizer is one of the easiest way to perform hand hygiene. Our hospital is equipped with hand sanitizer dispensers in hallways and outside patients’ rooms.

- Prevent the spread of infection. If you, your family or friends have infections such as cough, cold, fever or rash, please ask them not to visit until they feel better.

- Do not sent flowers to patients in ICU. It will not be allowed in as the ICU is a sterile place and should be kept free from possible contaminants.

Visiting Hours

Visitors Restriction During Covid-19

In order to protect our patients and reduce the risk or spread of COVID-19, no visitors are allowed in hospital wards until further notice. Only one caretaker is allowed to accompany the patient. The caretaker will need to undergo RT PCR/Rapid PCR and require to remain with the patient. Caretakers will be required to undergo repeat swabs should they leave the hospital.

We regret the inconvenience to you and your families but Gleneagles Hospital Medini Johor is committed to ensuring the safety of everyone against COVID-19. 

Thank you for your cooperation and understanding.

Visitors Parking
Visitor to Gleneagles Hospital Medini Johor may park their cars at in front of hospital lobby and the open car park behind hospital. We have total 316 parking spaces for the convenience of our patients and visitors.
Outlets
O’Briens Irish Sandwich Cafe
  • Ground Floor
Flexzoom Optometrist
  • Ground Floor
7-Eleven
  • Ground Floor
CIMB Bank
  • Ground Floor
Milan Florist
  • All Blocks, Ground Floor
Pharmacy
  • Ground Floor

 

 

Outpatient

Registration Process
Registration

Please view the list of specialists and their consultation time  here.

Call or visit the below counter for registration:
Main counterRegistration Counter, Main Lobby
LevelGround Level
Contact+607 560 1000

Please ensure you have these documents ready:

  • Identification Card and/or Passport

  • Referral Documents e.g doctor’s referral letter, previous medical reports, imaging films etc

  • Guarantee Letters (if any) from your insurance provider

Should you require translator’s service, please contact the Customer Care team at  +607 560 1000.

Once doctor’s consultation is over, payment can be done at individual specialist clinics, main lobby, screening centres and other outpatient cashier counters (without medication) or our Pharmacies (with medication)

Inpatient

Registration Process
Registration

Please view the list of specialists and their consultation time  here.

Call or visit the below counter for registration:
Main counterRegistration Counter, Main Lobby
LevelGround Floor
Contact+607 560 1000

Please ensure you have these documents ready:

  • Identification Card and/or Passport

  • Referral Documents e.g doctor’s referral letter, previous medical reports, imaging films etc

  • Guarantee Letters (if any) from your insurance provider

Should you require translator’s service, please contact the Customer Care team at  +607 560 1000.

Once doctor’s consultation is over, payment can be done at individual specialist clinics, main lobby, screening centres and other outpatient cashier counters (without medication) or our Pharmacies (with medication)

Things to Bring
Besides the documents required for registration, you only need essential items such as:
  • Night clothes

  • Slippers

  • Toiletries (toothbrush, toothpaste, etc.)

Discharge

Discharge hours are between 11.30 a.m. and 3.00 p.m., Mondays to Saturdays. Full rates will be charged on the day of admission but no charge on the day of discharge on condition that the patient leaves the hospital before 2.00 p.m.

If you wish to be discharged on a Sunday or on public holiday, we would be grateful if you could kindly make arrangements to settle your bill the previous day. All accounts must be settled before you are discharged from the hospital.

If you wish to be discharged on a Sunday or on public holiday, we would be grateful if you could kindly make arrangements to settle your bill the previous day. All accounts must be settled before you are discharged from the hospital.

Before you leave the hospital, a discharge slip is to be obtained from the account’s office, which is to be given to the ward nurses, to facilitate the discharging procedure.

On Discharging

  • Your attending consultant will certify your discharge There is a waiting period of about 2 1/2 hours for your bills to be processed and prescriptions prepared and collected

  • When your bill is ready, the ward staff will inform you or your relatives

  • You or your relatives will proceed to the Accounts Department on Level 6 to settle your bill. A discharge slip will then be issued to you

  • You will then present the discharge slip to the Pharmacy Counter next to the Accounts Department to collect your discharge medication

  • You will proceed back to your ward and collect your belongings, medical certificate, discharge summary as well as investigation results, if necessary, from the nurses

Insurance and Billing
Affiliated International Health and Medical Insurance

If you plan to seek health and medical care at Gleneagles Medini Johor via the coverage of your insurance policies, please contact your insurance representative to request for a valid Guarantee Letter (GL) addressed to:

Insurance Services Desk 
Gleneagles Medini Johor
No. 2, Jalan Medini Utara 4,
Medini Iskandar, 
79250, Iskandar Puteri,
Johor Darul Takzim.

For further assistance on requesting for a Guarantee Letter (GL), please contact our Insurance Services Desk at +07-560 1000 or email us at my.gmh.insurance@parkwaypantai.com

Concierge

For your convenience, concierge services are available at the hospital's main entrance. Our concierge will personally assist patients to their designated rooms before officially handing them over to the ward nurses.

They may also answer any inquiries concerning hospital consultants and facilities. The concierge can also assist in arranging for the complimentary loan of wheelchairs on a "short-time, same-day" usage basis within hospital premises.

Should you wish to obtain taxis or premier taxis for any destination around or even out of town, our concierge will be there to assist you.

 

 

Information for International Patients

Services
Non-emergency care
Emergency care
Doctor referral and appointment
Air evacuation and repatriation (worldwide)
Flight arrangement and extension
Hotel / service apartment booking
Airport transport services by ambulance / limousine
Advice on cost estimates and medical financial counselling
Language interpretation assistance
Visa application and extension
Doctor Appointment

Once your appointment at Gleneagles has been confirmed, we will assist you with any transportation and accommodation needs related to your visit.

You can make an appointment to see a doctor via

Whatsapp Line (GMH)

+6017 755 1100

Online Appointment

Request An Appointment

Required Information and Documents

Please have these information and documents ready when you make the appointment:

  • Passport

  • Emergency contact

  • Past medical records

  • Doctor’s referral letter (if applicable)

  • Insurance form (if applicable)

  • Guarantee letter (if applicable)

Registration Process
Outpatient
Registration

Please view the list of specialists and their consultation time here.

Call or visit the below counter for registration:
Main counter International Patients' Centre
Level Ground Level
Contact
+607–560 1000

Services

Please ensure you have these documents ready:

  • Identification Card and/or Passport

  • Referral Documents e.g doctor’s referral letter, previous medical reports, imaging films etc

  • Guarantee Letters (if any) from your insurance provider

Should you require translator’s service, please contact the International Patient Services team at  +607–560 1000.

Once doctor’s consultation is over, payment can be done at individual specialist clinics, main lobby, screening centres and other outpatient cashier counters (without medication) or our Pharmacies (with medication)

 

Location Information

Gleneagles Hospital Medini Johor is located in Medini Lifestyle precinct next to Legoland between Kota Iskandar and the Medini Business District, covering an area of 15 acres.

The hospital is served by new road networks built within Iskandar Puteri and Medini in particular as well as Iskandar. Gleneagles Hospital Medini Johor is also minutes away from Singapore's Tuas Checkpoint, serving both locals as well as Singaporean neighbours.

 

Gleneagles Hospital Medini Johor

No. 2, Jalan Medini Utara 4, Medini Iskandar
79250 Iskandar Puteri, Johor Darul Takzim
Malaysia

Travel Information
Flights
Jakarta
2 hours 25 min
3 direct flights per day
Surabaya
2 hours 20 minutes
5 directs flight per week
Hotels

Within an estimated walking distance of 5-10 minutes:

Hotel Jen Johor Puteri Harbour
RM280
Explore Now
Somerset Puteri Harbour
RM280
Explore Now

Within an estimated walking distance of 1-3 minutes:

Somerset Medini Iskandar Puteri
RM245
Explore Now

Place of Interest

Legoland

The first Lego themed park in Asia and the largest in the world, Legoland is the place for family with children aged 2 to 12 years old. Enjoy fun and adventure with more than 70 exciting rides, slides, shows and attractions. .... Explore Now

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Sanrio Hello Kitty Town

Join Hello Kitty and friends right here at Puteri Harbour, Johor. Come experience loads of interactive fun in this indoor amusement park. Meet and greet your favourite Sanrio characters, watch live performances or go on rides, you can be sure to have an enjoyable time. .... Explore Now

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Angry Birds Activity Park

Watch Angry Birds come to life in Johor. Inspired by the popular Angry Birds game, this state-of-the-art indoor adventure park has a variety of games and activities for toddlers, kids, youths and even parents. .... Explore Now

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Bazaar Karat

This night market is a bustling bazaar right in the city centre of Johor Bahru and is a must visit place. Browse along rows of street vendors selling an assortment of items from clothing to bags, trinkets, phone casing, street food and much more. .... Explore Now

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Istana Bukit Serene

Istana Bukit Serene is among the popular tourist attractions in Johor Bahru. It is the royal palace and the official residence of the Sultan of Johor. The palace, known for its unique carvings on the wall, has a tower measuring 35m in height and a huge sprawling garden. .... Explore Now

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Arulmigu Sri Rajakaliamman Glass Temple

This is a major Hindu temple and one of the must see attractions in Johor Bahru. In May 2010, the temple was listed in the Malaysian Book of Records as the first and only glass temple in the nation. .... Explore Now

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Johor Bahru Chinese Heritage Museum

Learn about how Chinese migrants came to Johor during the Ming and Qing Dynasties. View interesting collections of documents, porcelain ware, photos, musical instruments, old coins and other artefacts related to Chinese traders. .... Explore Now

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Puteri Harbour

The award-winning Puteri Harbour is known as the jewel of Iskandar Puteri. Play, dine, shop, stay and explore with your family in this world-class waterfront development. There is something for everyone. .... Explore Now

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Sultan Ibrahim Building

The Sultan Ibrahim Building was built between 1936 to 1939 and is one of the oldest historical landmarks in Johor Bahru. The uniqueness of the building is in its design and architecture which is a combination of Johor Malay, Islamic and Colonial influence. .... Explore Now

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Johor Zoo

Built in 1928, the Johor Zoo is one ofthe oldest zoo in Malaysia and reputed to be the first zoo in Asia. The zoo has over 100 species of animals, it is equipped with facilities (playground, food stalls, etc) and it also offers various activities, making it a favourite destination for families. .... Explore Now

Explore more

 

 

EMERGENCY CONTACT
Gleneagles Hospital Medini Johor
Ambulance / Emergency
+607 560 1111
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