Diabetes Service Provider of the Year 2021 | Gleneagles Hospital Kuala Lumpur

Diabetes Service Provider of the Year 2021


GlobalHealth Awards 2021

Established in 2002, Gleneagles Hospital Kuala Lumpur’s Diabetes Care Centre empowers those affected by diabetes as well as their caregivers with diabetes self-management support. Managing diabetes can be challenging as changing one’s daily routine to include aspects such as healthy eating, exercising, regular monitoring of blood glucose, and medications, and reducing the risk of complications can be overwhelming.

Diabetes Service Provider of the Year 2021


"Diabetes is a leading cause of potentially preventable hospitalisations. Our services provide equitable and invaluable diabetes education which has, in turn, resulted in significant patient satisfaction and improved patient outcomes", said Dr Saiful B Kassim, Consultant Endocrinologist, Gleneagles Hospital Kuala Lumpur.

Over the years, our diabetes unit has gone from strength to strength, and we work as a multi-disciplinary team; so this is great recognition of the work we are doing, and the difference teamwork can make to patient care.

At our centre, we have two dedicated and highly capable diabetes specialist nurse educators to educate both local and international patients on diabetes-specific cutting-edge technology such as insulin pumps, ICR (insulin to carbohydrate ratios), and ISF (insulin sensitivity factors)

We have 5 specialist dieticians whom we work with closely not only for diabetes patients but also for obesity patients to assist in their weight loss regimen and peri-bariatric surgery therapy. We also have a close working relationship with a specialist podiatrist, two psychologists, and three psychiatrists; as diabetes distress is a known complication of diabetes Dr Saiful explained.

We work for hand in glove with our colleagues in joint clinics with over 15 orthopaedic surgeons (catering for diabetes food ulcers and infections), 10 cardiologists (for cardiovascular issues), and five ophthalmologists for diabetic eye diseases as well as two nephrologists for diabetic kidney disease.

Covid-19 did alter the way Gleneagles Hospital Kuala Lumpur conducted consultations and during the Movement Control Order period, the hospital provided more free consultations via e-health; allowing patients to maintain communication with their healthcare provider even during a global pandemic.

Over the past year, our Diabetes Care Centre worked with patients to keep them informed on new technologies including insulin pump therapy and ‘Freestyle Libre’ – a continuous glucose monitoring system where patients can monitor their blood sugar continuously without needles. This has improved awareness, allowing for more control of the patient’s diabetes which in turn improved patient outcomes and care.

We are delighted to be recognised for our work in diabetes management and to share in the recognition and achievement of inspiring and dedicated people. It is humbling to work in such a dynamic and symbiotic team

The hospital stays abreast with new developments in the fields by attending international courses online, having access to secure databases, and updating local guidelines for the management of diabetes emergencies. A further source of pride has been the quality improvement projects initiated for diabetic patients as one of the projects achieved its target of ensuring at least 80 percent of inpatients achieved 70 percent of recommended energy intake within five days of enteral nutrition initiation.


For appointments and enquiries, kindly contact our Diabetes Care Educator at:

+03-4141 3118 / +03-4141 3337

Location:  5th floor, Block A

Operation Hours: Monday – Friday: 9.00 – 17.00
Saturdays: 9.00 – 13.00
Sunday & Public Holidays: Closed

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