Customer Service Officer

• Liaise with customers regarding services rendered, investigate customers’ concerns and handling service recovery
• Conduct customer satisfaction surveys / hospital tour
• Compiling accurate reports and statistics on NPS and grievances
• Establish good relationship with customers and internal customers
• Assist in hospital wide activities and health education program

• Degree or Diploma or relevant qualification 
• Good command of English and Bahasa Melayu and preferably able to speak one other language 
• Ability to converse in Mandarin would be an added advantage 
• Excellent communication and interpersonal skills with the ability to work in a team. 
• Prior experience as a customer service specialist or equivalent, ideally in a healthcare setting