Customer Service Officer | Gleneagles Hospital Kota Kinabalu
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Customer Service Officer

Responsibilities
  • Liaise with customers regarding services rendered, investigate customers’ concerns and handling service recovery
  • Conduct customer satisfaction surveys / hospital tour
  • Compiling accurate reports and statistics on NPS and grievances
  • Establish good relationship with customers and internal customers
  • Assist in hospital wide activities and health education program
Requirements
  • Degree or Diploma or relevant qualification 
  • Good command of English and Bahasa Melayu and preferably able to speak one other language 
  • Ability to converse in Mandarin would be an added advantage 
  • Excellent communication and interpersonal skills with the ability to work in a team. 
  • Prior experience as a customer service specialist or equivalent, ideally in a healthcare setting
EMERGENCY CONTACT
Gleneagles Hospital Kota Kinabalu
Ambulance / Emergency
+6088 518 911
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