FAQs on COVID-19 Drive-Thru Screening Services

Share:

As part of our commitment to better serve the community, Gleneagles Hospitals are providing COVID-19 Drive-Thru Screening Services. The screening services is available by appointments only at the following hospitals: 

To know more, check out the COVID-19 Drive-Thru Screening Services FAQs below. 

No. Questions on Swab Testing, Accuracy & Process
1.Why would a healthy person without any symptoms would want to get the test done?
·         The incubation period for COVID-19 is between 2 to 14 days. Which means that a person who has the virus can appear perfectly healthy up to 14 days after contracting the virus, before any symptoms appear.
·         Screening allows us to find out if we are a carrier to COVID-19.
·         Some countries also require visitors to be screened through a PCR Test (Polymerase Chain Reaction Test) before allowed entry. These countries include Nepal, Oman, Saudi Arabia, Gabon and more.
2. Which test does the Hospital employ?
We employ a technique called PCR (Polymerase Chain Reaction) to run the test.
 
3. How accurate is the test?
It has 99% accuracy.
 
4. What is the difference between Rapid Test and PCR Test? And how is the PCR Test better?
·         The PCR Test has a higher sensitivity to detect COVID-19 compared to the Rapid Test.
·         PCR technique has an accuracy rate of 99%, whereas many Rapid Tests in the market has an accuracy of less than 80%. Some as low as 60%.
·         Our labs have also been prepared and verified to have met the stringent requirements set by MOH Malaysia. We are proud to say that to-date, we are one of the very few in the country that meets their standard.
·         For more information on PCR technique, visit premierpathology.com.my/2020/03/20/f-a-q-laboratory-tests-for-covid-19/
 
5. What should I do after receiving confirmed appointment for a COVID-19 Drive-Thru Screening Services?
·         Avoid heavy food 2 hours prior to appointment
·         Drive to the screening station.
·         Show NRIC and proof of payment (bank slip).
·         Remain in your vehicle and allow swab to be taken (estimated within 10 minutes).
6. What happens after the swab testing?
·         Test results will be ready in 24 to 72 hours and the result will be informed via call, email or courier to the shared address during registration.
·         If the test result is positive for COVID-19, result will be sent to Institute for Medical Research, Malaysia (IMR) for further evaluation. The individual involved and Pejabat Kesihatan Daerah (PKD) will also be notified.
·         The individual involved is advised to proceed to the Designated Hospital for COVID-19.
 
7. Does the hospital take walk-in patient?
We don’t take walk-ins except for Gleneagles Hospital Medini Johor. We provide Drive-Thru Screening Services (at selected hospitals) by appointments only.
 
8. Am I required to do 2nd test for COVID-19 Drive-Thru Screening Services?
No. If you develop symptoms of fever, flu or cough, consult a doctor.
 

 

No. Questions on Price & Payment Process
1. Are there charges for the COVID-19 Drive-Thru Screening Services?
Yes. Please Whatsapp the COVID-19 Drive-Thru Screening Services Hotline number at +6011-13013579 (for Gleneagles Hospital Kuala Lumpur) and +6017 847 1000 (for Gleneagles Hospital Medini Johor) to find out more.
 
2. Do I need to make advance payment?
Yes, advance payment is required prior to conducting the COVID-19 Drive-Thru Screening Services. Please Whatsapp the COVID-19 Drive-Thru Screening Services Hotline number at +6011-13013579 (for Gleneagles Hospital Kuala Lumpur) and +6017 847 1000 (for Gleneagles Hospital Medini Johor) to find out more.
 
3. How do I make payment?
Online banking option is available. Please Whatsapp the COVID-19 Drive-Thru Screening Services Hotline number at +6011-13013579 (for Gleneagles Hospital Kuala Lumpur) and +6017 847 1000 (for Gleneagles Hospital Medini Johor) to find out more.
 
4. Can I claim my insurance?
Do call your Insurance Provider on the eligibility of claim.
 

5.
How different is the COVID-19 Drive-Thru Screening Services provided by the Hospital as compared to the other service providers?
  • We employ a technique called PCR (Polymerase Chain Reaction) to run the test, which has a higher sensitivity to detect COVID-19 compared to the Rapid Test provided by some service providers.
  • PCR technique has an accuracy rate of 99%, whereas many Rapid Tests in the market has an accuracy of less than 80%. Some as low as 60%.
  • Our labs have also been prepared and verified to have met the stringent requirements set by MOH Malaysia. We are proud to say that to-date, we are one of the very few in the country that meets their standard.
  • With the additional transportation charges aside, the fee includes the Personal Protective Equipment (PPEs) used by our professionals during the sampling. These PPEs are disposed off after every use and is not recycled.
  • For more information on PCR technique, visit premierpathology.com.my/2020/03/20/f-a-q-laboratory-tests-for-covid-19/
 
With regards to question on other service providers,
  • While we cannot comment on the service provided by other providers, the test we conduct are not Rapid Tests. PCR tests takes longer time.
  • We also follow strict guidelines and standards set by MOH to ensure high accuracy, reliability to ensure that the standards are not compromised as we continue to face high demands from the public.


Infectious Disease

EMERGENCY CONTACT
Gleneagles Hospital Kota Kinabalu
Ambulance / Emergency
+6088 518 911