Pantai & Gleneagles Hospitals Nationwide Launches eHealth Video Consultation Services Offering Real-Time Medical Consultation Between Patients and Doctors

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Kuala Lumpur, 8th May 2020 – Patients can now have online access to close to 200 specialists, with more to come, at 11 Pantai Hospitals and 4 Gleneagles Hospitals via the newly launched eHealth Video Consultation service. The easy-to-use virtual consultation platform allows patients to seek medical consultation with their preferred specialists from the comfort of their homes to identify the appropriate treatment options. 

For a start, teleconsultations are open to existing patients from Pantai Hospitals & Gleneagles Hospitals for a variety of specialties such as Cardiology, Oncology, Orthopaedic, Neurology, Dermatology, Nephrology, Paediatrics, Urology, Obstetrics and Gynaecology, Ophthalmology, Psychiatry and many more.  

Patients can also choose to have medications delivered to their doorstep or arrange for pick-up at the hospitals. eHealth Video Consultation is most importantly a private and secured online consultation platform for patients to consult specialists of their choice. 

“We live in uncertain times but access to quality healthcare should not be compromised. While it’s safe for patients to visit our hospitals as we have put in place strict infection control procedures to protect our patients and staff, the launch of eHealth Video Consultation is a value added service to help patients who are unable to visit our hospitals for whatever reasons,” said Parkway Pantai’s Chief Executive Officer of Malaysia Operations Division, Jean-Francois Naa. 

He further reassured that Pantai and Gleneagles Hospitals commit to ensure uninterrupted provision of specialists and services. The launch of eHealth Video Consultation is testament to its efforts to constantly evolve and revolutionise its medical practises with systems to keep up with current and future needs. 

“We want to provide patients with continuous care, giving them more convenience and access to consultation to a specialist of their choice. This is the driving force behind the launch of this platform,” he continued.

Appointment booking on eHealth Video Consultation platform is simple with only four easy steps:  First, patients need to visit the respective hospital’s eHealth Video Consultation appointment page. Then select their preferred specialist, date and time slot. Next, they will be prompted to create their eHealth account using their mobile number and fill-up the patient details. Lastly, appointment is confirmed via SMS upon receipt of payment with options of online banking, credit or debit card and eWallet.  An SMS reminder will be sent closer to the patient’s appointment date and on appointment day, patient needs to logon to the eHealth Video Consultation website and click ‘enter video room’ for their scheduled consultation. 

Currently eHealth Video Consultation is available to follow-up patients, from Pantai and Gleneagles Hospitals, be it in Malaysia or overseas. While eHealth Video Consultation is easy and convenient, patients should seek immediate medical attention in case of an emergency or for any major health concerns, by visiting our nearest hospital. 

For eHealth Video Consultation Appointment Booking, please log on to;

Gleneagles Hospital’s eHealth at  https://gleneagles.ehealth.com.my

Pantai Hospital’s eHealth at https://pantai.ehealth.com.my

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