IT Officer | Gleneagles
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IT Officer

Responsibilities
  • Installing and configuring hospital’s computer hardware, software, systems, networks, printers, and scanners
  • Monitoring and maintaining computer systems, software, and networks. Ensure that only computer hardware and software approved by management is being installed and used
  • Attend to support services for all hospital’s computer software, including but not limited to HIS, LIS, PACS, Windows programmed, and other application approved by management.
  • Write simple programmed or liaison with IT vendors to implement systems approved by the management
  • Ensure that proper inventory register is maintained for all computer hardware, software, and network equipment
  • Ensure that all programmed in the hospital are properly licensed and secured
  • Resolve incidents raised by the users via Helpdesk system or call ensuring compliance to all applicable service level agreements
  • Providing technical support across the hospital’s (this may be in person or over the phone) or escalate to appointed IT vendors as required
  • Participate in other duties and projects under the direction of the management
  • To provide a conduit for two-way communication between users and support staff, including champion users
  • Ensure compliance of all IT policies and procedures as defined by the management
Requirements
  • Good organization, time management and prioritization
  • Creative, open to new ideas and ability to multi-task effectively
  • Ability to adapt and adjust to changing processes, constantly seeking process improvement
  • Good in analytical skills
  • Effective communication skills, including speaking, writing and active listening
  • Great customer service and interpersonal skills with staffs and suppliers
  • Ability to work as per on call schedule

 

Qualification

  • Degree / Diploma in Computer studies
  • Fresh graduates are encouraged to apply
EMERGENCY CONTACT
Gleneagles Hospital Kota Kinabalu
Ambulance / Emergency
+6088 518 911
Gleneagles Hospital Kuala Lumpur
Ambulance / Emergency
+603 4141 3018
Gleneagles Hospital Penang
Ambulance / Emergency
+604 222 9199
Gleneagles Hospital Medini Johor
Ambulance / Emergency
+607 560 1111
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