Customer Service, Assistant Manager/Manager

• To manage customer feedback relating to services issues including investigations, crafting of replies, and liaising with customers and process owners for resolution of service feedback issues. 

• Assists in the compilation, monitoring, and analysis of feedback statistics and preparation of reports for both solicited and unsolicited feedback to the management.

• Analyse trends on customer feedbacks to establish continuous improvements to processes/procedures to close service gaps.

• Conduct service assessments for the hospital departments, wards and to conduct any special surveys as required to determine customer needs, continually improve service levels and delight customers.

• To conduct service excellence training programs to ensure the hospital’s service standards relevance and reinforcement of the hospital’s service culture.

• To constantly review processes, procedures, and systems to improve the service level of hospital.
  

• Bachelor's Degree / Professional Degree in Business Studies / Administration / Management or equivalent 

• At least 3 Year(s) of working experience in the related field is required for this position 

• Preferably specialized in Customer Service or equivalent 

• Excellent verbal and written communication skills 

• Experience in leading a team in a dynamic work environment 

• Meticulous, analytical, and able to multi-task under fast-paced environment

• Good interpersonal and problem-solving skills 

• Computer literacy​