Customer Service, Assistant Manager/Manager | Gleneagles
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Customer Service, Assistant Manager/Manager

Responsibilities
  • To manage customer feedback relating to services issues including investigations, crafting of replies, and liaising with customers and process owners for resolution of service feedback issues. 
  • Assists in the compilation, monitoring, and analysis of feedback statistics and preparation of reports for both solicited and unsolicited feedback to the management.
  • Analyse trends on customer feedbacks to establish continuous improvements to processes/procedures to close service gaps.
  • Conduct service assessments for the hospital departments, wards and to conduct any special surveys as required to determine customer needs, continually improve service levels and delight customers.
  • To conduct service excellence training programs to ensure the hospital’s service standards relevance and reinforcement of the hospital’s service culture.
  • To constantly review processes, procedures, and systems to improve the service level of hospital.

    Requirements
    • Bachelor's Degree / Professional Degree in Business Studies / Administration / Management or equivalent 
    • At least 3 Year(s) of working experience in the related field is required for this position 
    • Preferably specialized in Customer Service or equivalent 
    • Excellent verbal and written communication skills 
    • Experience in leading a team in a dynamic work environment 
    • Meticulous, analytical, and able to multi-task under fast-paced environment
    • Good interpersonal and problem-solving skills 
    • Computer literacy​
    EMERGENCY CONTACT
    Gleneagles Hospital Kota Kinabalu
    Ambulance / Emergency
    +6088 518 911
    Gleneagles Hospital Kuala Lumpur
    Ambulance / Emergency
    +603 4141 3018
    Gleneagles Hospital Penang
    Ambulance / Emergency
    +604 222 9199
    Gleneagles Hospital Medini Johor
    Ambulance / Emergency
    +607 560 1111
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