Assistant Manager, Customer Service

Responsibilities
  • Manage customer feedback relating to service issues including investigations, crafting of replies and liaising with customers and process owners for resolution of service feedback issues.
  • Assists in the compilation, monitoring, and analysis of feedback statistics and preparation of reports for both solicited and unsolicited feedback to the management,
  • Analyse trends on customer feedbacks to establish continuous improvements to processes/procedures to close service gaps.
  • Conduct service audits for the hospital departments and wards and also to conduct any special survey as required to determine customer needs
  • Conduct service excellence training programs to ensure the hospital’s service standards relevance and reinforcement of the hospital’s service culture
  • To constantly review processes, procedures and systems in order to enhance the efficiency and effectiveness of operations
Requirements
  • Candidate must possess at least Degree in Administration, Hospitality, Management or equivalent
  • At least 4 years working experience in the related field is required for this position
  • Preferably specialised in customer service or equivalent
  • Excellent verbal and written communication skills
  • Experience in leading a team in a dynamic work environment
  • Meticulous, analytical and able to multi-task under pressure
  • Good interpersonal and problem-solving skills
  • Computer literacy
Meet the team

Become a part of the Gleneagles family and join peers who are well equipped, fully trained and highly personable on a quest to help those in need on their journey to recovery.

EMERGENCY CONTACT
Gleneagles Hospital Kota Kinabalu
Ambulance / Emergency
+6088 518 911