Accident and Emergency Services
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Accident and Emergency Department

The Accident & Emergency Unit at Gleneagles Hospital Kuala Lumpur is well-equipped to handle any injury or medical emergency around the clock every day. At the accident and emergency department we have a dedicated team of doctors and nurses who are specially trained for emergency situations and they will evaluate the situation immediately using the triage method. The most severe cases with life-threatening conditions will be our top most priority, while the rest may need a 30-minute wait, depending on the number of patients at the A&E.

In addition to having a team of emergency specialists assessing and managing your case, a multidisciplinary team of specialists and surgeons are also on call to attend to complex medical conditions.

Triage & Waiting Time

Our Accident and Emergency department uses the 5 Level Triage System to sort patients into categories according the medical urgency. At our accident and emergency department:

  • Priority of treatment is first given to patients who require urgent care.
  • The team will do their best to minimise waiting time for all patients.
  • If you do have to wait, our nurses are always on standby to answer your questions and monitor your condition.

An overview of three category triage acuity systems:

  • Acuity
  • Require immediate life or limb saving intervention

  • Example
  • - Cardiopulmonary arrest, severe respiratory distress, unresponsive collapsed patient
    - Severe arrhythmias with signs of hypoperfusion and hypotension
    - Severe trauma related patient
    - Acute Stroke

  • Acuity
  • Requires urgent intervention

  • Example
  • - Altered conscious level, severe head injury
    - Seizures
    - Fractures of long bones of lower limbs/pelvis etc.
    - Open fractures
    - Major bleeding
    - Burns
    - Severe dehydration
    - Severe Pain (Chest or Abdomen)
    - Pregnancy related problems

  • Acuity
  • Less urgent intervention

  • Example
  • - Respiratory infections
    - Gastrointestinal infections
    - Urinary/ Genital infections
    - Minor soft tissue injuries or infections
    - Eyes, Ears, Nose, Face injuries or infections
    - Minor Trauma (short/small bone fractures/ dislocations)



Frequently Asked Questions (FAQs)